Solution Delivery Manager

Solution Delivery Manager

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we're looking for:

We are seeking a Solution Delivery Manager reporting to the Senior Manager, Residential Solution Delivery. In this role as Solution Delivery Manager, you will provide end-to-end leadership for the planning, solutioning, sequencing, and delivery of initiatives within an assigned workstream, squad, or program. You will establish trusted relationships with Product, Business, Architecture, Delivery, Security, Quality Assurance, and domain teams, translating product roadmaps and project requirements into aligned, executable delivery plans.

You will balance business outcomes, technical feasibility, risk, capacity, and release constraints. The role is accountable for driving clarity across scope, solution, estimates, dependencies, approvals, quality, and timelines while supporting teams through execution and issue resolution.

What you'll do:

Stakeholder Partnership and Roadmap Alignment

• Build and sustain trusted relationships with Product and Business stakeholders, creating transparency on priorities, trade-offs, risks, and delivery outcomes.
• Develop a detailed understanding of the product roadmap for the assigned workstream, squad, or program and translate it into actionable delivery priorities.
• Partner closely with the Product Owner to shape the backlog, negotiate priorities, clarify acceptance outcomes, and maintain alignment to business value.
• Represent Solution Delivery in cross-functional discussions and ensure decisions, dependencies, and commitments are documented and communicated.

Requirements, Scope, and Solution Leadership

• Read and understand project requirements; challenge assumptions, identify gaps and dependencies, provide feedback, and sign off on the scope committed for delivery.
• Provide direction and guidance to the Business Analyst throughout project execution, including requirements clarification, dependency management, decision tracking, and issue resolution.
• Work closely with the Solution Architect to finalize the end-to-end solution, ensuring alignment across business requirements, architecture, integration, data, operations, security, and support considerations.
• Coordinate solution reviews with domain teams and Business stakeholders and obtain the required sign-offs before delivery proceeds.
• Work closely with the Cyber Security prime and the Business Systems Analyst to close security requirements, risks, assessments, and required approvals.

Integrated Planning and Delivery Management

• Work with domain leads and the Project Manager to sequence deliveries and formulate the Plan of Intent and Plan of Release in alignment with business goals, dependencies, team capacity, and release windows.
• Negotiate delivery timelines with domain teams, release dates, and other delivery commitments, while clearly identifying prerequisites and trade-offs.
• Obtain and consolidate estimates from all contributing teams; validate assumptions, dependencies, and resource needs to support an achievable integrated plan.
• Proactively identify delivery risks, scope gaps, resource constraints, and cross-team dependencies, and drive timely mitigation or escalation.
• Maintain clear delivery governance, decision records, status reporting, and accountability across the end-to-end lifecycle.

Facilitation, Decisions, and Governance

• Schedule and lead Joint Application Design (JAD) sessions with domain teams and relevant stakeholders.
• Ensure every JAD session and key delivery meeting has a clear agenda, required pre-work, appropriate decision-makers, and a specific outcome to be achieved.
• Drive timely decisions and sign-offs by surfacing options, impacts, risks, and recommendations in a concise and fact-based manner.
• Promote collaborative ways of working across Business and Technology teams, resolving conflict constructively and keeping teams focused on shared outcomes.

Quality Assurance and Delivery Support

• Ensure the QA Test Plan and Test Cases fully cover the approved project scope and end-to-end solution and align with expected business and technical results.
• Provide technical or process support during QA to help resolve defects, clarify intended behaviour, remove major blockers, and coordinate the appropriate domain expertise.
• Validate readiness for release by confirming scope completion, solution and security sign-offs, test evidence, operational readiness, dependencies, and outstanding risks.
• Support post-release reviews and continuous improvement by capturing lessons learned and strengthening delivery practices.

What you bring:

• Bachelor's degree in Computer Science, Information Technology, Engineering, Business, or a related field, or equivalent practical experience.
• 7+ years of progressive experience in technology delivery, solution delivery, program delivery, systems implementation, or a related discipline, including demonstrated leadership across complex initiatives.
• Proven ability to lead cross-functional delivery involving Product, Business, Architecture, Engineering, Security, Quality Assurance, Operations, vendors, and multiple technology domains.
• Strong understanding of the software delivery lifecycle, requirements practices, solution design, estimation, release planning, testing, defect management, and operational readiness.
• Demonstrated ability to understand technical and business requirements, evaluate end-to-end impacts, and make sound scope and delivery decisions.
• Experience facilitating JAD or solution-design sessions and driving groups toward clear, documented decisions and accountabilities.
• Strong negotiation and influencing skills, with the ability to manage competing priorities, timelines, capacity constraints, and stakeholder expectations.
• Excellent written, verbal, presentation, and executive communication skills; able to communicate complex topics clearly to technical and non-technical audiences.
• Strong analytical, organizational, and problem-solving skills with high attention to detail and a bias for action.
• Working knowledge of cybersecurity, privacy, risk, and governance requirements within enterprise technology delivery.
• Experience working in Agile, hybrid, and project-based delivery models; familiarity with backlog management and iterative planning practices.
• A collaborative leadership style that builds trust, protects sustainable team capacity, and creates accountability without compromising quality.

What Success Looks Like

• Stakeholders have a shared understanding of scope, solution, priorities, dependencies, timelines, and decisions.
• Delivery plans are integrated, realistic, and aligned to roadmap outcomes, team capacity, security obligations, and release constraints.
• JAD and governance forums produce clear decisions, owners, and next steps.
• Quality plans provide full coverage of the committed scope and defects are resolved through coordinated, timely support.
• Risks and blockers are identified early, managed transparently, and escalated with options and recommended actions.
• Teams deliver sustainable outcomes through clear roles, practical processes, and trusted cross-functional relationships.

What's in it for you?

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you'll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low cost gym membership
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Rd (341), Brampton, ON
Travel Requirements: Up to 10%
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Technology & Information Technology
Requisition ID: 343472

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Technology

Location:
Brampton, ON, CA Toronto, ON, CA Calgary, AB, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

Job Segment: QA, Quality Assurance, Cyber Security, Testing, Solution Architect, Technology, Quality, Security