Solution Architect

Solution Architect

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

The Solutions Architect is a strategic technical sales advisor who designs and positions integrated digital transformation solutions for Commercial and Enterprise customers. The role partners with sales to shape customer strategy, drive technical wins, and differentiate Rogers in complex, competitive opportunities where customers are modernizing communications, networking, security, cloud, and customer experience environments.

Key Responsibilities

• Technical strategy and qualification: Partner with Account Executives to qualify opportunities, lead discovery, and align solutions to customer objectives, transformation roadmaps, growth priorities, and long-term technology strategy.
  
• Solution architecture and proposals: Design integrated architectures and develop high-level designs, proposals, migration approaches, and executive presentations that connect technical outcomes to business value.
  
• Client leadership and competitive positioning: Engage C-suite and senior technical decision-makers as the technical lead in competitive sales scenarios, using whiteboarding, storytelling, negotiation, and industry expertise.
  
• Commercial and delivery readiness: Validate technical scope and BOMs, maintain Salesforce solution stages and milestones, and transition approved designs to implementation teams while protecting architectural integrity and quality standards.
  

Technical Expertise

• Modern work and collaboration: Microsoft 365, Teams Phone, Copilot, Zoom, Rogers Unison, UCaaS/VoIP, cloud telephony, and legacy voice migration from Cisco, Avaya, Mitel, and related enterprise environments.
  
• Networking and cloud connectivity: SD-WAN, SASE, Ethernet/MPLS modernization, private cloud connectivity, data centre technologies, carrier services, and IP-enabled transformation planning.
  
• Customer experience platforms: Omnichannel CCaaS, workforce management, intelligent routing, and AI-driven customer engagement solutions.
  
• Security and managed services: Managed services models, endpoint security, cybersecurity fundamentals, professional services integration, and the operational considerations required for scalable support.
  

Qualifications

• Experience: 7+ years in pre-sales engineering, solutions architecture, or technical consulting, preferably in Unified Communications, Networking, Enterprise IT, cloud, managed services, or adjacent technology domains.
  
• Solution influence: Proven ability to design, influence, and position complex customer solutions across industries and market segments, integrating standard products into bespoke, outcome-driven architectures.
  
• Professional competencies: Executive presence, strategic agility, clear communication, technical documentation, negotiation, and cross-functional collaboration in fast-paced sales environments with multiple internal and customer stakeholders.
  
• Preferred certifications: Microsoft Teams or Azure, Cisco CCNP/CCIE, Fortinet NSE, AWS/Azure cloud, or comparable industry credentials; equivalent practical architecture experience is also valuable.
  

What Success Looks Like

• Customer confidence: Customers understand the recommended future-state architecture, the business value, and the migration path from current-state complexity to a supportable operating model.
  
• Sales progression: Opportunities advance with clear technical strategy, differentiated positioning, accurate CRM discipline, and commercially viable scope.
  
• Implementation quality: Delivery teams receive complete, scalable, and supportable designs with assumptions, dependencies, and key architectural decisions clearly documented.
  

What you bring

• A commitment to Diversity, Equity, Inclusion, Belonging, and Accessibility, helping create an environment where everyone feels welcomed, valued, and supported.

What's in it for you

Growth & Development Opportunities:

• Self-driven career development programs
• Rogers First: priority in applying to internal roles of interest

Wellness Programs:

• Employee & Family Assistance Program
• Virtual Healthcare
• Cognitive Behavioural Therapy (CBT)
• Low or no-cost fitness membership

Our commitment to diversity:

• An inclusive and diverse workplace where you can bring your whole self to work.

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Posting Type: Internal and External Candidates Considered
Hiring Manager: James Maine
Recruiter: Monica Bialas
Salary Grade: 7
Schedule: Full time
Shift: Day
Length of Contract: No Selection
Work Location: 808 York Mills Road (201), North York, ON
Travel Requirements: Up to 25%
Background Check(s) Required: Canadian Criminal Record Check, Credit Check, and Driver's Abstract
Bargaining Unit/Union: NON
Posting Category/Function: Sales & Account Support
Referral Bonus Amount: $$0.00

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Location:
North York, ON, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Looking for career guidance and inspiration?

Catch up on the latest episodes of For the Love of Work podcast with Dr. Sonia Kang.

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