Shipping / Receiving Associate 7am-3pm M-F Benefits

Position Summary
Under the direction of the eBay Supervisor, this role will be responsible for being the primary point of contact for customers shopping the eBay site if they have questions, concerns and/or feedback.

Primary Responsibilities:

•Provide top notch customer service to pre and post sale customers via e-mail and phone. Ensure a positive customer experience for all contacts.
•Conduct research into any customer service issues. Alert eBay management team of any customer service concerns.
•Review on-line excel database of customer feedback, track customer service concerns via database.
•Liaise with eBay account representative and work through unwarranted or unjustified negative feedback on account.
•Assist the eBay management team in the coordination of eBay sales initiatives, contests and/or promotions.
•Other duties as assigned to assist eBay team.

QUALIFICATIONS

Basic:

•A minimum of 1-2 years in a customer service role
•Post Secondary degree in applicable field or related work experience
•Demonstrated experience handing a variety of customer service issues
•Prior retail experience is an asset
•Must have a good understanding of the eBay concept
•Excellent customer service skills and experience delivering strong customer service via e-mail and phone
•Good verbal and written communication skills
•Minimum of basic level of excel experience

Preferred:

•Additional Information:
•Warehouse environment
•May be required to work alternate shifts i.e. evenings and weekends

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.

Category

Transportation and Warehousing