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ServiceNow Senior Designer/Developer

Toronto, ON
Full Time
4 days ago

ServiceNow Senior Designer/Developer

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital - but can be a risky investment in such a rapidly changing environment. That's why some of the most prestigious businesses worldwide look to us for authoritative, agile and efficient solutions for business decision-making. As our ServiceNow Senior Designer/Developer you'll play a leading role in that mission, providing the competitive edge our customers need to overcome some of the biggest creative and technical challenges around.

The opportunity

You'll be part of a tight-knit team in a growing area of the business. It's a high-profile role, in which you'll have plenty of opportunities to showcase your ability to not only coach a team, but establish and maintain new customer relationships. As you do, we'll support you in developing consultancy and analytical skills - along with relationships that could define your career into a Product organization.

Your key responsibilities

Here, you'll handle a wide portfolio of clients, each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to improve our clients' HR, Customer Service, Compliance, Cybersecurity or IT solutions. Wherever you find yourself, you'll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation. You'll often work on-site to personally understand and influence our clients - which could require you to be ready for some travel (not applicable during the global pandemic and only when it is safe to do so).

Skills and attributes for success
    •Acting as a technical leader across all aspects of ServiceNow project including architecture design and solution delivery•Performing ServiceNow configuration and workflow development•Developing client-specific reports and integration components•Working closely with ServiceNow technical teams to set up the SaaS Platform•Providing trusted advice on how digital transformation and technology enablement can lead to improved performance

To qualify for the role, you must have
    •Four or more years of ServiceNow technical hands-on experience to code, configure and build complex solutions•Ability to design a ServiceNow architecture that satisfies a client's requirements•Experience with the base platform and the IT Service Management module a must; experience with GRC, CSM, and SecOps an asset•ServiceNow certified in at least one module (CSM, GRC, HR, or SecOps)

    •A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline; supported by experience in a similar technical environment

    •Experience working in a large cross-functional team environment•Experience in leading a small to medium size team of 4 to 6 resources•A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies•The confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds•A flair for identifying and capitalizing on new revenue streams

What we look for

We're interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You'll also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you're ready to take a leadership role in a team that's poised to take the industry by storm, this role is for you. You must be willing and able to travel (not applicable during the global pandemic and only when it is safe to do so).

What working at EY offers

At EY, our Total Rewards package supports our commitment to creating a leading people culture - built on high-performance teaming - where everyone can achieve their potential and contribute to building a better working world for our people, our clients and our communities. It's one of the many reasons we repeatedly win awards for being a great place to work.

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future. Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being. Plus, we offer:
    •Support and coaching from some of the most engaging colleagues in the industry•Learning opportunities to develop new skills and progress your career•The freedom and flexibility to handle your role in a way that's right for you

About EY

As a global leader in assurance, tax, transaction and advisory services, we're using the finance products, expertise and systems we've developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. Recognized as one of Canada's top employers, EY continually strives to be a great place to work and with a commitment to hiring and developing the most passionate people, we'll make our ambition to be the best employer by 2020 a reality.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Make your mark. Apply today.

EY is committed to inclusiveness, equity and accessibility. We encourage all qualified candidates to apply.

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