Service Specialist

Service Specialist

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Data Metering & Prepaid Services Core Operations - Service Specialist

As part of the Rogers Communications Network Management and Operations department, the incumbent will be responsible for implementing and integrating new services, features, nodes, software upgrades and maintaining associated nodes and Services. The position requires previous background in Charging/Rating platforms and experience supporting and maintaining cloud-native environments. Exposure to Overall 3G/4G/5G networks would be considered as an asset.

Responsibilities:

• Provide technical support to Rogers Communications Data Rating/Charging architecture on a national scope.
• Integration of new Charging nodes into the Virtualization realm. This includes PC(E/R)F, OCS, DPI, RTC and AAA authentication to name a few
• Responsible to maintain the services with stringent change/incident/problem Management process discipline.
• Ensure performance indicators are strictly adhered to when new services are introduced in the nodes.
• Perform analysis of alarms and statistical measurements to investigate service affecting conditions.
• Identify opportunities for automation and work towards implementing viable and sustainable solutions in compliance with industry standards.
• Develop KPIs and threshold limit alerts within the available Monitoring systems to capture Service degradation.
• Develop and publish technical documentation related to standards, procedures and preventive maintenance routines.
• Establish Netscout, EBM, BMC, NNMi, Operation Orchestration, HPNA and Netcool alarming and backup solutions for the newly integrated platforms and obtain acceptance from NOC.
• Developing and reviewing scripts (e.g python,perl).
• Operate and maintain nodes on cloud-based solutions.
• The Service Specialist role is essential for ensuring Rogers services are highly available through superior technical support capabilities that are utilized on the innovative Core service delivery Networks and platforms.
• Create, review and implement change related procedures and ensure necessary analysis are performed to maintain highest quality of service.

Qualifications

• A post-secondary degree in Telecommunications or Engineering is required; candidates with an exceptional record of accomplishment in large MSO or carrier operational environments will be considered on a case-by-case basis.
• Demonstrated work experience with the following: AAA Authentication, DPI, OCS, PCEF/PCRF, and Charging principles
• Exposure to OpenStack, networking and virtualization (e.g KVM, vmWare, Kubernetes).
• In depth knowledge of Linux (experience with Linux OS installation, administration and scripting), TCP/IP, BGP, GRE, REST, GTPv1, GTPv2, Diameter, Sip, Sigtran, HTTP and LDAP.
• Demonstrable experience in network automation and scripting (e.g python, perl, ansible) will be considered as an asset.
• A Self-Starter mentality is required for this role, you must be able to learn from informal as well as formal channels (learning as you go, on the job peer training) as many of the concepts and services are still evolving within the industry.
• Good Analytical and troubleshooting skills are essential.
• Knowledge of ANSI, ETSI, 3GPP, GSM and CCiTT Standards.
• Team player, along with the ability to work in a standalone capacity.
• Demonstrated cogitation of customer focus approach and professionally driven attitude
• Superior communication and interpersonal skills are required for the Service Specialist role.
• Ability to work in a fast-paced, dynamic environment with changing priorities
• Flexibility to work shifts, 24-hour operation including weekend and holidays.
• Candidate must possess the "thirst" to seek out answers on their own to challenges encountered and must be able to work collaboratively to generate tactical solutions to operational support challenges as necessary.
• Proven analytical and problem-solving skills are mandatory.
• Availability to work off-hours and on a rotating on-call schedule.
• Industry certifications on technologies mentioned above will be considered as an asset.

Schedule:Full time
Shift: Rotating
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 309523

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Successful candidates will be required to complete a background check as part of the hiring process.

Posting Notes:Technology

Location:
Brampton, ON, CA

Being a Rogers team member comes with some great perks & benefits including:
• Health & well-being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation including: Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

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