Senior Testing and Quality Assurance Specialist

Location(s): Help Headquarters, Toronto
Job Type: Full Time Regular
myWork Program: Hybrid
Starting Salary Range: $73,800.00 - $92,300.00
Background Screening Requirement:

Enhanced Criminal Record Check

Credit Check

Identity Verification

Employment Verification

References

Job Purpose

The Senior Testing and Quality Assurance Specialist plays a key role in Coast Capital's risk management framework by independently assessing the adequacy and effectiveness of internal controls across the organization. This role conducts risk-based reviews, evaluates compliance with regulatory requirements, corporate policies, and operational standards, and provides recommendations to strengthen controls, processes, and governance practices. Working closely with all Three Lines of Defense, the incumbent supports a strong risk management culture through collaboration, testing activities and advisory support. The role requires strong analytical, communication, and relationship management skills to effectively identify risks, evaluate controls, and provide practical recommendations that support organizational objectives.

We welcome diverse experience and perspectives, particularly from Compliance, Internal Audit, Treasury, Finance, Financial Oversight, Controls Testing, and Automation. This role offers strong cross-functional exposure and visibility across the organization, with opportunities to influence enterprise-wide risk management initiatives.

This role is hybrid remote, with occasional in-office attendance based on business needs. The role may be based out of our Surrey, BC or Toronto, ON office

Accountabilities

Independently plan, organize, and conduct risk-based reviews to assess the effectiveness of internal controls and support the achievement of corporate objectives.

Evaluate compliance with regulatory requirements, internal policies, procedures, and risk management frameworks.

Identify control weaknesses, operational risks, and process improvement opportunities, and provide practical recommendations to management.

Prepare, maintain, and present clear and comprehensive review reports, findings, recommendations, and executive summaries.

Collaborate with stakeholders across all Three Lines of Defense to support risk management initiatives and strengthen internal control environments.

Provide advisory support regarding policies, procedures, governance practices, and internal control expectations.

Research and remain current on emerging risks, industry trends, regulatory developments, and best practices related to risk management and internal controls.

Support enterprise risk management activities, certifications, regulatory examinations, and other risk-related initiatives as required.

Promote a strong risk-aware culture by fostering collaborative relationships and encouraging effective risk management practices across the organization.

Skills & Qualifications

Bachelor's degree in business administration, Finance, Accounting, Risk Management, or a related discipline.

4-6 years of experience in risk management, internal controls testing, quality assurance, audit, compliance, or a related field.

Strong understanding of enterprise and operational risk management frameworks, methodologies, and the Three Lines of Defense model.

Experience assessing and testing internal controls, identifying risks, and evaluating process effectiveness.

Knowledge of regulatory requirements, governance practices, and risk management principles within the financial services industry.

Professional designations such as CPA, CIA, CISA, FRM, ACAMS, or progress toward completion are considered an asset.

Strong analytical and research skills with the ability to synthesize complex information and develop meaningful recommendations.

Excellent verbal and written communication skills with the ability to build relationships and influence stakeholders at all levels.

Demonstrated ability to manage multiple priorities, work independently, and meet deadlines in a fast-paced environment.

Advanced proficiency with Microsoft Office applications; experience with data analytics tools, testing automation and reporting solutions is considered an asset.

Equity, Diversity & Inclusion at Coast Capital

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.


Why join Coast Capital Savings?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.

Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.

Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.