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Senior Technology Designer – Public Safety/Mission Critical

Toronto, ON
Full Time
2 days ago
Want to be part of Canada's leading-edge 5G network?

Join our team

The telecommunications world is expanding and diversifying as we shift into a world of data everywhere and our customers are changing too, expecting a reliable and future-friendly communications experience. Our team objective is to enable and support our rapidly-evolving telephony, messaging and emergency communications products and services for our customers in the way that makes sense to them, is easy to understand and to use. The Voice Services DevOps (VSDO) team works closely with cross functional teams across the organization to realize our collective Customer First vision. We learn and grow through our experiences, new technology and process evolution. We get to think, plan and prepare for the future! As experts in our fields, we're a team who equally celebrates failure and success. We are passionate about learning, growing and developing as individuals and as a team.

Here's the impact you'll make and what we'll accomplish together

Your passion for technology will lend itself well to technology development of Public Safety applications over TELUS 4G and 5G Wireless network. You leverage your deep technical knowledge of the wireless network to design and implement new technologies for the Public Safety community. You will plan and guide program deliverables critical for TELUS's growth and success. Your work will help deliver on strategic direction and ensure we optimize capital investment plans, and enhance revenue opportunities and customer experiences. You will lead and deliver projects across multiple application areas that provides critical wireless services to our customers.

At the core of your talents is your strength as an exceptional communicator who can quickly build rapport and establish strong collaborative relationships with stakeholders.

We're a dynamic team, so a high degree of flexibility is required to adapt to a wide variety of tasks and functions. To be successful on our team you must:
    •Clearly see things from the perspective of a customer •Thrive in a lean, fast paced and changing environment •View collaboration as essential to your work •Have a passion for reliability
Here's how
    •Drive and lead the adoption of an automation-first approach to our critical functions •Explore customer feedback and analytics to drive improvements in our products and service •Have the ability to manage multiple projects with varying degrees of complexity utilizing agile delivery methodologies •Build, maintain and leverage strong relationships with your stakeholders and maintain a collaborative model in order to ensure that you are collectively meeting the requirements of the business •Lead collaborative technical and product meetings to remove roadblocks, mitigate risks and issues, and develop action plans to manage change •Design and develop wireless broadband solutions to complex business requirements •Complete presentations to the executive team on key strategic opportunities and updates


You're the missing piece of the puzzle
    •Proven ability to take complete ownership of a service, by asking the right questions and knowing the results from launch to continuous support, demonstrating adaptable thinking •Strong project and process management skills, and the ability to lead cross functional teams •Excellent strategic analysis and thinking, with the ability to interpret data and generate innovative and unconventional solutions •Excellent relationship building and negotiation skills required to obtain commitment from cross-functional teams to support and deliver on priorities •Superior organizational and prioritization skills with the ability to meet deliverables and work with minimal supervision •Strong written and verbal presentation and communication skills to leaders at all levels within the organization •Collaborative, creative and willing to take risks and challenge the status quo •Known for your familiarity with wireless network technologies, including access, IP transport, packet core architecture, IMS, and 3GPP ecosystem •Expert knowledge and working experience with large-scale voice network architectures, technologies, operations, and services (e.g. IMS, VoIP and PSTN) •Valued for your 5+ years of experience in wireless telecommunications •Degree in Telecommunications or Computer Science
    •Experience working with Agile/Scrum/Kanban •Experience with Public Safety applications •Experience with Broadband applications such as Push-to-Talk Technologies and Mission Critical services •Experience in software development methodologies •Programming knowledge in shell scripting, Java, Web Services, API's, etc.
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Information Technology