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Senior Service Reliability Engineer (Remote Ottawa Hub)

Ottawa, ON
Full Time
Requisition ID: 134001

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

In Technology at Scotia, we're questioning everything about how we bank today to come up with the right solutions for our customers tomorrow. Reinvention starts here - and it starts with you. GWMS - Portfolio Management team is responsible for driving the technology solution implementations to support the bank's wealth portfolio management business. This team is undertaking a major modernization initiative providing an exciting opportunity for those who are willing to gain invaluable work experience in wealth technology. By joining us, you will be entraining on a journey of professional and personal development!

The Team
As a member of the Global Wealth Management Systems Reliability Office team, the System Reliability Engineer (SRE) will collaborate with a team that will work with application teams, infrastructure teams, and business partners to continuously improve the stability, reliability and efficiency of our Wealth systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology ("automating all the things") enhancements in support of our rapidly changing technology product portfolio.

You will work cross-functionally amongst a variety of teams and be a core contributor in all significant engineering service or solutions delivered to Systems Reliability Office stakeholders. You will also have an understanding 'what could go wrong', solve complex problems and have a flare for communicating and leading discussions with technical and business partners. You will work directly with Application Engineering teams to both maintain and operate our existing technology and build our next generation of technologies. You will leverage your deep experience with IT Service Delivery and IT Service Management to standardize and improve operations, analysis and service levels across the Wealth portfolio.

Is this role right for you?
  • Work in collaboration with Application Engineering, Quality, Product and Data Engineering teams to Champion SRE/ DevOps culture and practices
  • Collaborate with a team of Reliability Engineers working closely with software development, Quality, Product and Data Engineering teams as a Champion of SRE/ DevOps culture and practices
  • Contribute to management of Service Level Objectives with senior development and business leads
  • Contribute to initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, efficiency, repeatability and security. You'll create plans, collaborate with other SROs and DevOps team members - coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
  • Work closely with Development and operations teams to lead troubleshooting of our most severe incidents - leading senior stakeholder communication, driving problem-solving (e.g., log analysis, non-invasive tests) and debugging with best practice techniques
  • Working with application teams, implement, improve and coach service management best practices to improve overall service delivery
  • Participate in continuous improvement and execution of quality and timely major incident root cause analysis and blameless post-mortem activities to ensure we take action to avoid similar problems in the future
  • Contribute to prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
  • Lead in-depth technical and data analysis to gauge service trends and drive improvements.
  • Contribute to proactive technical communication of reliability, stability and efficiency results (based on Service Level Objectives), service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders - to prioritize activity (based on trend analysis) and direct investment and action
  • Assisting in improving infrastructure automation, efficiency, and cost
  • Ensure solutions are automated where possible while improving operational efficiency, reducing operating risk and delivering quality services.

Do you have the skills that will enable you to succeed in this role?
  • 8+ years' experience in IT with at least 3 years in a leadership capacity - directly or indirectly
  • Degree in Computer Science, Engineering, or equivalent experience.
  • ITIL V3/v4 Foundation Cert. in ITSM an asset
  • Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
  • Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems and IT Ops
  • Experience working with large-scale distributed systems
  • Advanced understanding of SOA or microservices architecture concepts
  • Advanced understanding of continuous integration systems and toolsets
  • Experience working in an Agile environment

What's in it for you?
  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success.
  • We provide you with the tools and technology needed to create meaningful customer experiences.
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and lots more.
  • We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation.


Location(s): Canada : Ontario : Ottawa

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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