Application Deadline:

05/03/2026

Address:
33 Dundas Street West

Job Family Group:

Technology

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 10+ years of experience in software quality assurance, including test planning, execution, and automation.
• Demonstrated hands-on experience with Customer Connect solutions or similar customer engagement platforms.
• Personal and business banking experience is a must.
• Strong knowledge of QA methodologies, tools, and processes (e.g., Selenium, Jira, TestRail).
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a collaborative team.
• Relevant certifications (e.g., ISTQB, CSTE) are a plus.

• Data driven decision making - In-depth.

About the Role

We are seeking an experienced Senior QA Specialist with a strong background in Customer Connect to join our quality assurance team. The ideal candidate will have over 10 years of professional experience in QA, with a proven track record in testing, process improvement, and delivering high-quality software products. This role requires deep expertise in Customer Connect platforms, excellent analytical skills, and the ability to collaborate with cross-functional teams to ensure seamless customer experiences.

Key Responsibilities

• Design, implement, and execute comprehensive test strategies and plans for Customer Connect solutions.
• Lead end-to-end testing activities, including functional, regression, integration, and user acceptance testing.
• Demonstrate expertise in test design, review, and execution for banking applications and customer engagement platforms.
• Identify, document, and track defects, providing detailed reports and recommendations for resolution.
• Collaborate closely with development, product, and support teams to ensure requirements are met and quality standards are upheld.
• Mentor and support junior QA team members, sharing best practices and fostering a culture of continuous improvement.
• Stay current with industry trends, tools, and technologies relevant to QA and Customer Connect platforms.
• Provide QA Subject Matter Expert (SME) support, leveraging thorough banking and application knowledge to guide teams and stakeholders.

Salary :

$75,900.00 - $141,900.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.