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Scotiabank

Senior Product Designer, Scotia Digital

Location
Toronto, ON
Details
Full Time
7 days ago
Requisition ID: 148148

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Scotia Digitalis an innovation hub with a clear and well-supported mandate to transform the way banking technology is delivered, by re-imaging the customer experience, to deliver new digital value propositions. We have the support and experience of one of the world's largest banks behind us and a talented, and growing, team of industry leaders driving us forward.

Do you want to help us reinvent how people bank? At Scotia Digital, we are passionate about transforming the customer experience.

We're looking to fill our team with influencers, makers, creators and leaders who are flexible, curious, adventurous, versatile and responsive; and who are ready to roll up their sleeves in a collaborative and productive environment to get things done.

By joining our team, you will make an impact on our customers, the banking industry, and ultimately, the world.

About the role

You will be working in the Rewards stream of our customer's digital journey with the bank. That means you will get to dive deep into the problem spaces across the loyalty and rewards with our customers and the bank. Our rewards program digital product spans from a native app + web experience, as well as key strategies that can enable various banking and financial capabilities in our own Scotiabank products

You will play a key role in every part of the design process, from research, to conception, to UI/UX, to validation. You will be part of an open, collaborative design community that is diverse in its talent and background, and constantly strives to be an ethical and inclusive place for everyone to thrive.

Is this role right for you?

  • You will participate and influence the design decisions for banking digital experiences that touchmillions of our customers every day.
  • You will understand our customers motivations and needs, leveraging rigorous design research andusability principles along with your intuitive design sense.
  • You will consider customers interactions and journeys and act as an advocate for their constantimprovement through accessible and inclusive design principles and implementation.
  • You will partner and collaborate with Product management, Engineering, Marketing, Analytics, andother key players to envision and build products that make our customer's experience useful,engaging, and effective while supporting our business goals.
  • You will support and communicate with your scrum team partners (product managers, engineers,business lines) through the conception, build and release of software features.
  • You will engage with developers, business, and quality assurance analysts to understand ourplatform's capabilities, communicate design specifications, and verify implemented designs.
  • You will produce compelling visual deliverables to illustrate desired customer experiences andprovide detailed specifications for software developers.
  • You will be an active participant in our design community by providing feedback to your fellowDesigners.
  • You will practice empathy and the ability to actively listen and consider other people's points of view.
  • You will be responsible for synthesizing research outcomes into viable product experiences bydefining the scope and needs of customer testing, engaging help from our design research team andensure that insights are reflected as part of your design work.
  • You will perform in an open environment, striving to be persuasive and engaging while being selfdriven.
  • You will provide feedback and coaching to other Designers at different levels of experience.
  • You will perform in an open environment, striving to be persuasive and engaging while being selfdriven.
  • You will drive Lean/agile UX approaches pervasively throughout the product lifecycle; helpingdesigners to become the collaborative glue that facilitates decisions across the dimensions of value,usability, and feasibility.
  • You will partner and collaborate with key players across Scotia Digital including productmanagement, engineering, analytics, as well as within the Design Community of Practice (Marketing,
  • Research, Accessibility, Content, Service Design) to ensure that the group is aligned and engaged todeliver results supporting our business goals.
  • You will demonstrate leadership on supporting and communicating with your partners andexecutives frequently and efficiently
Do you have the skills that will enable you to succeed in this role?

  • Bachelors or master's degree in Design, Humanities, Systems engineering or related fields (orequivalent work experience).
  • 4+ years of professional experience designing responsive web and/or native mobile softwareapplications.
  • Ability to communicate concepts, ideas and strategies using rapid visual design techniques.
  • Ability to work within the constraints of a Design System with flexibility, and a desire to push existingstandards to the next level by contributing back to our Design System library.
  • A positive and resilient personality with a growth mentality. You must be able to embrace feedbackand have a desire for continuous improvement.
  • A demonstrable history of applying design thinking tenets and user centered design principles todesign problems.
  • A portfolio of work (professional and/or personal) which presents the story of projects you haveworked on, your role, and examples of your problem-solving methods from low-fidelity sketches todetailed designs.
  • We are looking for a fast learner who has an appetite to uncover what's behind both, simple andcomplex financial solutions.
  • Expertise in the use of digital design and prototyping tools such as Figma, Sketch and/or AdobeCreative Suite, Invision, Axure, Proto.io, etc.
  • Expert understanding of Human-centred Design practices, including Design thinking methodologies,research, and user testing protocols, as well as Agile frameworks.
  • Ability to plot and map a user journey from product discovery through enrollment, down multipleengagement routes and through to journey completion.
  • A high level of technical acuity with a thorough understanding of front-end technologies and willfactor it into your work limitations and constraints knowing when to push boundaries

What's in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
  • We provide you with the tools and technology needed to create meaningful customer experiences
  • You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
  • We hire you for your talent - not just a job - so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole
  • Dress codes don't apply here: being comfortable does
  • Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
  • Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
  • A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
  • Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Working Arrangement: Remote / Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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