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Senior Network Service Delivery Manager - Security

Full Time
5 days ago
Company Overview

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Stay current and competitive. Carve out a career for yourself. Grow with us. Here's our story:

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD

We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you. The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology. TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

ITS is part of the TD Bank Group (TDBG), one of Canada's largest financial institutions. ITS designs, delivers and maintains available, adaptable, secure, and cost-effective infrastructure-based technology services to TD and supports the bank's vision and strategy to be the best-run, most integrated, customer-focused, financial institution in areas where the bank competes.

Working with technology and business partners, ITS delivers and maintains all internal (employee facing - computers, phones, mobile, software and hardware) and external (customer facing - banking, trading and monetary vehicles supported by electronic systems) infrastructure technology solutions that support the bank. ITS plays a critical role by providing this computing / network foundation in support of 1600+ applications serving 22 million customers and hundreds of millions of transactions daily, and in support of the ongoing productivity and mobility of TD's 85,000+ staff.

With a North American-wide workforce, ITS has centers located in Toronto, Scarborough, Mississauga, Barrie, London in Ontario, Canada and New Jersey, USA.

Job Description

About This Role

Leads and manages a team of specialized Engineers and Build professionals for Load Balancing and DNS in the development and implementation of solutions to meet business needs and aligned with technology strategies and emerging industry standards; this includes planning, evaluating, recommending, designing, operationalizing, and supporting solutions in compliance with enterprise and industry standards.

•Senior Managing Engineer -leads a team responsible for Engineering of TD Application Delivery using F5 Big-IP (LTM/GTM) and DDI (QIP - Nokia). This role will lead the engineering, design and deployments of solutions of the core Application Delivery Networking components of the firm; leverages core networking technologies as F5, with Application Fluency at layers 4 -7 to optimize the performance of existing and new applications; acts as a trusted advisor to the application development teams to ensure performance and resiliency requirements are optimized. This role also includes over DDI - QIP Platform - internal and external DNS services, IPAM.

Provide overall team leadership, training, coaching, development, succession, recruitment and resource management and provide on-going feedback and input into performance assessment and development plans for each team member •Clearly define and communicate strategies, objectives and accountabilities to team members and continually look for ways to provide and enhance the value that is delivered to business / internal partners •Continuously enhance knowledge/expertise in own area and keep current with emerging industry trends, new technologies and best practices in the external market that can contribute to delivering effective client solutions •Be engaged in advancing and sustaining a unique, inclusive culture that reflects TD's diversity agenda, and create an extraordinary employee experience. •Lead in knowledge transfer meetings / forums with senior management, the team, other technical areas and business units

This role will be responsible for managing solutions in the following areas:
Application Delivery & Load Balancing:DDI/IPAM (Nokia QIP)F5 Technologies (LTM/GTM, Psychical and Virtual )Network Application Protocols (TCP/IP, DNS, HTTP/S, BGP)Cloud based (Private/Public)

The successful candidate must have demonstrated ability to engineer, design and document solutions in these areas of Application Delivery working closely with the Application Development, Security Engineering teams to ensure proposed solutions incorporate best practices for Web traffic optimization.


What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

Leveraging F5 technologies and DDI to architect solutions for traffic balancing within WEB application platforms
Partner with the Application Development groups to understand new requirements or major initiatives in customer facing Web applications and offer ways to optimize flows
Analyze existing application flows with a deep understanding of all protocol layers and proactively promote technology ideas that can add value, reduce costs or optimize performance & customer experience to each of TD's core businesses.

This role is a critical entry point to the Network Engineering Organization interacting with multiple lines of Business, peer Infrastructure teams, Application Development, Vendors and Service Providers.

Job Requirements include:

Experience in Complex WEB Application Architectures
Experience with AND solutions in Highly Virtualized Environments
Experience in providing guidance and technical solutions from existing product & design catalogue or gather requirements to drive new solutions
Experience in creating high level and technical presentations and communication skills to explain the approach to a varying audience
Proven ability to work in a fast paced environment and manage multiple deadlines and priorities
Proven ability to collaborate across a large organization to effectively realize outcomes
Experience with regulatory / compliance requirements
History of making an impact, developing and executing on strategies and delivering superior results in both the short and long term
Proven ability to leverage deep subject matter expertise to develop and deploy a vision and help align others to that vision.
Listening and engaging others to provide input in the shaping of that vision
Adapts to new different or changing requirements, quickly grasps new concepts adapts and reflects on lessons learned - comfortable with ambiguity, analyzes and evaluates, defines problem/challenge, identifies alternatives and makes timely decisions
Work closely & collaboratively with Internal Engineering, Application Development, Deployment & Operations teams to drive design adoption across IT
Experience with Vendor Management and coordination concepts from multiple facets of the industry
Provide support to internal customers through innovative solutions creating sustainable and maintainable environments.
Ability to make engineering design decisions, solves technical problems, and makes improvements to our systems.

Additional Information

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.TD is committed to providing accommodations. If you require an accommodation, we will work with you to meet your needs.

Additional Information

•Highly motivated individual with a track record of successfully implementing solutions across line of business boundaries
Must be able to work with a pool of experts and ensure high levels of service even when the effort crosses organizational boundaries.
Thrives in a fast paced environment, managing multiple deadlines and competing priorities.
Excellent customer service orientation and a professional approach; including ability to interact with all levels across the organization.
Proven negotiation and influencing abilities, with contract/vendor management experience an asset.
Strong communicator, with excellent oral, written and presentation skills.

Education and Accreditation •University or post-graduate degree •Strong academic background (e.g.,computer science,engineering)•10+ years relevant experience



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Information Technology