Senior Manager, User Experience Design- Mobile

Company Overview

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Department Overview

It's an exciting time in financial services as the digital revolution has fully taken hold. Design and innovation are at the forefront of understanding and responding to rising consumer expectations. TD's Design Centre of Excellence (DCX Experience Strategy and Design) team prides itself on creating industry-leading experiences that are used by millions of people on a regular basis.

At TD, our mission is to design personalized experiences that seamlessly integrate with our customer's daily lives - both digital and physical. The foundation of our design practice is a deep understanding of our customer's needs, motivations, behaviours, and preferences through primary user research.

Job Description

Our team is looking for a Senior Manager, User Experience Design to join our TD Wealth design team and help conceptualize new investing experiences for our TD Mobile and TD Easy Trade mobile apps. As a design leader at TD, you're a seasoned expert in conceptual design, user research, and design delivery. You thrive in ambiguity, are passionate about understanding and championing user needs, and are driven to create thoughtful, useful, and delightful experiences that bring value to people's daily lives. You're a phenomenal communicator who is at ease collaborating, presenting and selling your ideas to Senior Management and Executive stakeholders, as well as discussing the detailed business, product, and technology enablers required to bring it to life.

In this role you'll report directly to the Head of Design, TD Wealth and lead a team of user experience designers and design researchers identify unmet customer needs, develop high-level design concepts and prototypes, and oversee design delivery. You'll serve as the principal designer and set the bar for high quality work, while coaching and motiving your direct reports teams through hands-on design direction and feedback.

If you're a strategic design leader who is passionate about investing and mobile design, wants to make an impact, challenge old ways of thinking, and puts the customer at the center all you do, we want to hear from you!

Key Responsibilities

•Partner with TD Wealth business owners to understand the direct investing business landscape, TD Direct Investing's strategy, OKR's, and key initiatives
•Lead and guide multi-disciplinary teams (including design, business, product, technology, etc.) through TD's human-centered design process to conceptualize and design new mobile experiences for our TD Easy Trade and TD Mobile App.
•With your deep expertise in native and responsive app design and agile design delivery, lead and oversee high-level and design execution phases, ensuring the timely delivery of high-quality experience design deliverables, including but not limited to design plans, competitive user experience insights, user research findings, design principles, experience concepts and prototypes, detailed wireframes, UI designs, and copy decks.
•Provide strategic input on product roadmaps through the lens customer needs and experience design
•Craft succinct and compelling design presentations, eloquently communicating ideas and rationale to Senior Management and Executives
•Lead and motivate a high-performing mobile design team (user research, user experience, and content design), through hands-on design direction and effective feedback.
•Manage the career and professional development of several direct reports, ensuring the team achieves its business performance and employee engagement objectives
•Build and maintain strong, collaborative relationships with business, product, and technology, partners to ensure the successful planning and delivery of industry-leading experiences
•Promote cross-disciplinary collaboration by sharing knowledge, information, and subject matter expertise
•Facilitate, in person and remotely, various types of workshops, helping unlock team's potential for ideation, conceptualization and prioritization
•Ensure a holistic and integrated approach across the Enterprise as appropriate

Requirements

•A degree in design or a design-related discipline (industrial design, user-centered design, human factors, psychology, human-computer interaction, information systems etc.)
•10-15+ years of proven experience conceptualizing and delivering native and responsive mobile experiences at a financial services or consumer-focused enterprise organization
•A passion for design with proven experience in mobile app design, including a proficiency in customer-centric, data-informed product design and development; A desire to make a strong impact and tackle big and challenging initiatives
•A solid understanding of all creative disciplines (experience strategy, design research, interaction design, visual design, copywriting)
•Strong communication and collaboration skills, with organizational awareness to build relationships with cross-functional stakeholders, communicate difficult concepts and integrate work with other areas
•A strong experience in the field of workshop facilitation and a good understanding of the different methods and techniques
•Highly self-motivated, organized and accountable
•Strong attention to detail
•Versatility and flexibility; comfortable with ambiguity and the ability to organize and prioritize work while meeting multiple deadlines
•Skilled at conflict resolution and negotiation, persuading and influencing others to reach a shared understanding and consensus
•Ability to process and handle confidential information with discretion

Hours
37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Category

Accounting Customer Service and Support