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Senior Manager, User Experience Design

Toronto, ON
Full Time
4 days ago
Company Overview

Tell us your story. Don't go unnoticed. Explain why you're a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.

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Department Overview

At TD, the User Experience team prides ourselves on enhancing user satisfaction of a product by improving the usability, accessibility and making the information structured, and organized. Our user experience designers perform visual and interaction design, information architecture, and conduct user research to make overall positive experience delivered to users. If you want to experience the pleasure we get in making our customers' experience a pleasurable one, then join our team to create services and products that our customers would love.

Job Description

Do you have expertise in creative professionals from diverse disciplines, and collaborate closely with business partners? Can you offer your strategic direction and guidance to generate insights, concepts and experiences and deliver products that are aligned to the Bank's brand and customer preferences? If yes, then we would like to know you for the position of Senior Manager, Service Design to:
  • Play a key leadership role by spearheading design strategy at project level for the Digital Customer Experience group
  • Oversee and drive the creation of the navigation and organization for Bank websites and related interactive applications
  • Apply user-centered design methods to translate user needs, business objectives and technology capabilities into world-class user experience
  • Work closely with key business leaders to develop business plan, ensuring the optimal use of resources and leverage TD's operating model to maximize efficiency, effectiveness and scale
  • Plan and execute on strategic activities, review and communicate results, and adjust tactics accordingly
  • Execute on the annual business plan to deliver results aligned with business strategies
  • Oversee and lead a large and/or highly complex and diverse reporting function for an area of significant risk, complexity or scope while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
  • Provide coaching, mentorship and guidance to practitioners, business, executives within area of expertise
  • Manage and oversee the overall discipline and strategy for the respective areas while aligning to the enterprise best practices
  • Contribute to the development of business segment and/or enterprise functional strategic priorities within their operational area or field of specialty
  • Develop annual and/or long-term plans for own area and influences plans well beyond area managed
  • Responsible for management of the overall team providing both leadership and guidance

  • Undergraduate degree in design related discipline; Graduate degree preferred
  • Over 10 years of work experience including people management experience, preferably in digital design, interaction and visual design
  • Comprehensive knowledge of business and operational functions supported, process management and related processes and regulations applicable to supported regions
  • Exceptional leadership and planning skills to handle teams with functional diversity and complexity and multiple points of internal and external contact
  • Dexterous in using productivity tools and end-user software
  • Good communicator with a positive approach that can liaise with cross functional teams, colleagues, partners, and employees to achieve medium to long term goals
  • Robust organizational and team management skills with the ability to work in a demanding environment and handle multiple deadlines and priorities



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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