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National Risk Delivery Centre Lead, KPMG Law

Toronto, ON
Full Time
2 days ago
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG Law is looking for a Senior Manager to lead our National Risk Delivery Center team. In this position, the Senior Manager will work closely with the Risk Management Team and members across KPMG LLP and KPMG Law.

What you will do
The successful candidate will be responsible for:

Quality Assurance and Operational Effectiveness
  • Work closely with direct reports to ensure a consistent high-level of quality service is provided by the Risk Delivery Centre team and providing guidance as necessary.
  • Liaise with the KPMG LLP Delivery Centre and National Risk Management Team to keep up to date with new policy or procedural changes, including law society related policies and to exchange best practices.
  • Develop and maintain standard operating procedures for the Delivery Centre.
  • Ensure effective implementation and monitoring of Delivery Centre policies and processes.
  • Actively identify and define opportunities for standardization and process improvements.
  • Identify and implement recommendations for the optimization and efficient operations of the Delivery Centre through data analytics and dashboards.
  • Address service delivery issues arising from the partners and engagement teams.
  • Provide project/program management services for new initiatives.
  • Work directly with new direct admit partner(s) and acquisitions by providing training and education on KPMG Law risk processes/policies, obtain relevant client information to support risk onboarding activities and offer continued training and integration support when they join KPMG Law.
  • Responsible for managing all client onboarding activities for direct admit partners and acquisitions with the relevant internal stakeholders (e.g. corporate development office, national risk, independence, sponsoring partners, law operations team, etc).
  • Make effective use of technology in the delivery of services (e.g. RPA).
  • Utilize KPIs to measure quality and client satisfaction, through standard operating procedures, ongoing client engagement, for example.
  • Adhere to the service level agreements/requirements with the business.
  • Ensure collaboration across the team and ensuring they are operating as one team.
  • Plan and monitor resource utilization to manage work volume and staffing schedules (overtime, vacation, etc.)

People Management
  • Facilitate the performance development cycle for staff that includes: annual goal setting, interim and year-end reviews, year-end calibration, annual pay increases, and ongoing performance feedback.
  • Embrace and promote a growth minded culture:
    • Addressing constructive feedback from Engagement teams with team and come up with an action plan to rectify;
    • Celebrating positive feedback with Team;
    • Motivating team to capitalize on their strengths and improve development areas; and
    • Identify training and development needs of team and work collaboratively.
  • Onboard new team members to ensure successful integration and deep understanding of relevant KPMG polices, processes and technologies.
  • Facilitate change management with key stakeholders - superior client service skills and influencing skills to present to senior leaders.
  • Manage a large team all in new roles who are regionally disbursed.
  • Collaborate with other managers to share knowledge, best practices and possibly resources.
At times, business needs arise and employees are required and agree to work beyond their normal work day or work week to fulfill the accountabilities required for their job. Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

What you bring to the role
A successful candidate will possess the following skills and behaviors:
  • 5-7 years of experience in a large professional services or law firm or similar environment.
  • 3+ years of managerial experience, including coaching, staff development, and training less experienced personnel.
  • Working knowledge of risk policies and compliance, such as Know Your Client (KYC), or other highly regulated industry standards is considered an asset.
  • Previous experience working in a high-volume service delivery center, including familiarity with ServiceNow (SNOW) or Information Technology Service Management (ITSM) tools, is considered an asset.
  • Demonstrated high attention to detail and the ability to generate high quality deliverables.
  • Strong organizational and time management skills, including the ability to effectively manage multiple priorities and quickly adapt to dynamic environment.
  • Excellent written and verbal communication skills is required, with fluency in French being considered an asset.
  • Superior client service skills and influencing skills to present to senior leaders.
  • Data analytical skills - ability to pull reports and know how to analyze the data (for example).
  • Good judgment and ability to provide business-oriented, solution-focused legal advice.
  • Excellent organizational and operational skills.
  • Strong presentation skills with the confidence to lead training programs for lawyers and staff.
  • Excellent relationship-building skills.
  • Proven ability to effectively handle challenging situations in a time-sensitive manner.

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here .

Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .