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Senior Manager, Governance and Control

Toronto, ON
Full Time
2 days ago
Company Overview

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Department Overview

The TECE Governance, Control & Oversight (GCO) team is a dynamic, innovative and diverse team of professionals with a North American mandate to provide partnership, challenge and support on all key areas of governance and control for covered businesses. These include working on complex, fast-paced and innovative project and initiatives delivered by Digital, Innovation & Payments, Next Evolution of Work (NEW) ED&A, North American Customer Operations, Customer Assistance, ATM and Fraud Management, as well as Strategy, Change and Operational Excellence. We also provide consolidated reporting across all of TECE on key governance and regulatory reporting. We continuously partner effectively with our Risk and Control partners and provide guidance, advice and support to businesses to help them achieve their strategic goals and priorities while acting within Risk Appetite and in compliance with applicable policies and regulations.

Job Description

The successful candidate will build the Accessibility program and have responsibility for writing first line policies. The Senior Manager will be instrumental in maintaining and continuously improving effective control environment and reporting. They will be able to not only understand detail but also be able to identify and convey thematic issues. Superior organizational and communication skills are very important in this role. They will act as a trusted advisor and partner, providing guidance and support to cross functional partners, but also effectively challenge and monitor on key project and initiatives related to Accessibility.

The TECE GCO team is focused on enhancing its maturity and adapting to the evolving environment and strategic goals of the Segment and the Bank. The Senior Manager will be a proven leader who can think innovatively, drive change across the enterprise and guide teams on implementing new and sometimes complex requirements. They will enjoy a fast-past, dynamic and innovative environment that is results-oriented. Finally, they will effectively foster strong and collaborative relationships with multiple stakeholders critical to this role and they will routinely meet with a very broad set of partners across the Segment and the Bank, including regulators and senior executives.

Responsibilities include:
  • Lead and develop a program to support Accessibility
  • Act as the main point of contact that coordinates and drives discussions with risk partners and business stakeholders on control, regulatory and governance requirements
  • Design, develop or enhance Accessibility risk and governance reporting, including furthering issues management tracking and thematic reporting
  • Understand and interpret requirements and help the design and implementation of effective controls
  • Provide effective challenge on and ensure key requirements for project and change initiatives are met in accordance with enterprise requirements and or policies
  • Adhere to the defined operating model process and has a disciplined and focused approach to how to execute and get things done
  • Brings a strong understanding and legal, regulatory, risk or governance background
  • Is comfortable with and able to effectively provide challenge and oversight to businesses
  • Ensure timely communication and escalation of issues to appropriate leaders and forums
  • Foster a diverse, collegial team dynamic, demonstrating TD's guiding principles
  • Proactively inform themselves on risk policy changes and key changes in laws and regulations
  • Foster, nurture and maintain excellent relationships with control and business partners

  • A veteran professional with over 10 years of work experience
  • Risk management, governance or related experience; legal, regulatory or governance background an asset
  • Experienced policy writer
  • Highly motivated self-starter with ability to drive change
  • Resilient under pressure with proven ability to take independent action to achieve results
  • Develops and maintains strong relationships with key control partners groups including (not limited to) Audit, Compliance, Operational Risk, GAML, Finance and Legal
  • Exceptional organizational skills and attention to detail
  • Excellent written and verbal communication skills
  • Ability to thrive in an environment with a high level of ambiguity; able to adapt to changing requirements and situations with maturity and efficiency
  • Proven people management skills including experience in developing people and creating inclusive team environments
  • Strategic thinker with ability to understand larger contexts, strategic goals and enterprise impacts; superior analytical and problem-solving skills



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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