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Senior Manager, Global Procurement ( Professional Services - ADAM Category)

Toronto, ON
Full Time
7 days ago

KPMG International is the coordinating entity for the overall benefit of the KPMG network of Member Firms.

As a member of KPMG International, you'll work alongside some of our profession's most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.

You'll help champion new ways of working, using cutting edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to become the most trusted and trustworthy professional services firm.

And through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

About KPMG International and the Global Resource Centre

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services, operating in 146 countries with 227,000 people and with global revenues in FY20 of $29.22 billion.

KPMG International, a matrix organization, works at the global level and sets strategy, ensures global consistency and provides expertise to support member firms in the achievement of their business and Employer of Choice objectives. Many resources to support Global have been centralized at the Global Resource Centre (GRC) in Toronto. The GRC provides Global Marketing & Communications, Learning & Development, Supplier Management, Risk, Finance and IT.

KPMG Professionals Are...
Individuals who take deep personal accountability for their work, have a passion for excellence, driven to achieve their full potential and understand the value of building relationships with clients, future clients, their communities, the global firm and each other. A KPMG professional should have all the following characteristics: Strong work ethic, thrives on challenges and dedicated to providing outstanding client service.

Context & Background

Global Procurement (GP) provides procurement services to both KPMG International (KPMGI) and to member firms in situations where goods and/or services are being procured for multiple member firms.

Global Procurement focuses on driving a competitive commercial edge in contractual arrangements with KPMG's suppliers while simultaneously managing reputational, commercial and contractual risk including:

Leading the KPMG Procurement Leadership Forum, consisting of the US, UK, Germany, Netherlands, Australia, Italy, Spain, France, India, Canada, Brazil and KPMG International, in collectively defining and deploying best practices in procurement policies, processes, frameworks and toolkits

Aggregating the demand of planned purchases of goods and services across the network (KPMGI and member firms) and leveraging this scale to negotiate competitive contracts with third parties

Providing strategic sourcing services to key functional groups in KPMGI (e.g., Global IT Services, Global L&D, Global Collaboration & Knowledge, Global PPC, Global Marketing & Communications), in partnership with the International Office of General Counsel (IOGC), Information Protection Group, Independence, Information Security, to enter into contractual relationships with third parties

Global Procurement endeavors to drive a relentless focus on quality and excellent service, aligning its efforts on KPMG's strategic priorities, and building a culture, wherein, working shoulder-to-shoulder in true partnership with our stakeholders is the norm not the exception.

Role Summary

The Senior Manager, Global Procurement Professional Services reports to the Director of Professional Services and is responsible for developing and implementing the category strategy and plans for categories related to Application Development and Maintenance, Business Services and Contingent Labor. This role is responsible for defining the strategies and plans for assigned categories, including buying channel determination, vendor segmentation recommendations, preferred supplier list identification, vendor selection and vendor negotiations, and vendor management.

This role manages 2 resources to support the professional services category.

This role builds joint category plans with stakeholders and brings leading edge market knowledge to KPMGI. The role is the primary relationship manager with the business for the assigned categories. The incumbent builds lasting relationships with KPMGI key stakeholders and member firms and promotes the KPMG values.

By virtue of being a senior manager, he/she will also be responsible for providing guidance coaching to less tenured staff of Global Procurement - either in capacity of a direct line manager OR as a senior coach/colleague.

What you will do

Strategy and Business Planning
  • Develops and/or refreshes the category strategy and annual plans for assigned categories ensuring alignment with the goals, strategies and value proposition of Global Procurement
    • Engages key stakeholders to understand and identify their business priorities and identify needs
    • Researches the supply market of products/services within assigned category to understand the current and potential strengths and weaknesses
    • Researches innovative or emerging procurement processes in the marketplace
    • Researches what's been done in KPMGI and member firms to identify opportunities and risks
    • Assesses financial, operational, legislative and reputational risk during the development of the strategy and plans
    • Partners with key stakeholders to write/update the category strategy and plans for review and approval by GP Leadership.

Business Operations
  • Implements and monitors approved category plans for assigned category
    • Establishes buying channels to ensure that the right, value-added channels are being used for the different types of spend
    • Recommends vendor segmentation based on optimal alignment with business requirements
    • Sources, develops and monitors preferred supplier lists
    • Monitors and tracks plans, and takes corrective action as required
  • Is the strategic sourcing lead for major/high risk/complex transactions
    • Collaborate with member firms to assess and determine common go-to-market strategies needed to deliver required results
    • Establishes vendor selection criteria, metrics and measures based on business needs analysis
    • Partners with business units to source and select suppliers
    • Negotiates pricing, service levels, and terms and conditions/contracts and implements agreements (may include Master Services Agreement including terms and conditions, rate cards, SLAs and SOWs)
  • Maintains ongoing, productive relationships with all suppliers in assigned category - is the primary supplier relationship manager for major suppliers in assigned categories.
    • Implements contracts and leads the day-to-day management of contracts
    • Tracks day-to-day performance of suppliers
    • Monitors, measures and analyzes supplier's ability to meet contractual terms and conditions based on defined measurement criteria/scorecards
    • Understands whether efficiencies are being met and identifies gaps in performance and areas for improvement
    • Builds working relationship and converses regularly with suppliers to minimize problems and take corrective action as quickly as possible
  • Manages the client demand planning and reporting for assigned category
    • Dialogues with clients to keep up-to-date on procurement activities within the category and plan for/accommodate any unforeseen changes in spend that may occur during the two to three year life cycle of the plan
    • Share supplier, trend and spend information with clients
  • Establishes processes for commodity buys for Specialist team
    • Trains buyers in assigned category in accordance with category guidance documents
    • Reviews category assignments on an ongoing basis to take advantage of training and cross-functional talent development opportunities for category management staff and other staff within Global Procurement
  • Supports the implementation, execution and maintenance of the category governance framework
    • Educates and trains category staff and/or other staff within Global Procurement
    • Continuously reviews and makes recommendations for improvements to the framework as necessary
  • Monitors and administers the assigned spend under management, and takes corrective action as required.
  • Is the subject matter expert for assigned category
    • Keeps abreast of latest trends, innovations, leading practices in assigned category
    • Knows and understands relevant legislation and regulatory requirements
  • Participates in Global Procurement's continuous improvement program by identifying opportunities to improve efficiency, effectiveness and/or better align to client needs within assigned category

Relationship Management
  • Is the primary relationship manager with the business units/stakeholders
    • Engages stakeholders in continuous conversation to pass on new information coming down the pipe and solidify partnerships for future procurement activities related to assigned category
    • Informs business units of Global Procurement's performance against expected measurement criteria
  • Maintains ongoing productive relationships with the Heads of Procurement in key member firms to:
    • Promote and provide education on Global Procurement's category strategy, key initiatives and value proposition for assigned category
    • Review analyses on key Business Services or IT procurement activities in member firms to identify opportunities to:
      • leverage global and member firm procurement capabilities to address shared needs in assigned category
      • share best practices
  • Maintains ongoing, productive relationships with all suppliers within assigned category
  • Develops and delivers relationship management and service level standards based on established industry standards (i.e., ITIL and ISO)

Team & Professional Leadership
  • Mentors/coaches up to five (5) individuals
    • Provides input and feedback in terms of job accountabilities, annual goals and performance, compensation recommendations
    • Assesses performance and takes corrective action as necessary
    • Provides ongoing coaching and mentoring
  • Participates in internal and external forums and builds networks to maintain subject matter expertise and identify emerging trends and best practices for potential implementation within Global Procurement

What you bring to the role

Experience & Knowledge

The ideal candidate is experienced Procurement professional responsible for operations within a large complex organization operating in multiple jurisdictions.
  • Subject matter expert or industry expert in Professional Services Category
  • A proven track record of negotiating large enterprise services agreements, with leading service providers preferably in the Application and Development Category.
  • In-depth knowledge of sourcing and procurement principles and best practices
  • Negotiating commercial, legal, standard and complex terms and conditions
  • Managing in a complex, matrix organization
  • Global management experience is a key benefit

Ideally, the incumbent should also have demonstrate the following KPMG Global Behaviors:
  • Delivers exceptional client experiences
  • Embraces and implements change
  • Delivers relevant solutions
  • Adopts a global mindset
  • Coaches and develops others
  • Maintains drive and resilience
  • Manages expectations
  • Informs decisions with data
  • Influences and challenges stakeholders

The role requires the flexibility to work irregular work hours to accommodate multiple time-zones and manage resources in a global virtual environment.

Excellent oral and written communication skills are required in English and other languages are beneficial.

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues).

As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For general recruitment-related inquiries, please contact the HR Delivery Centre at .

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at or phone: 416-777-8002 or toll free 1-888-466-4778.
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