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Senior Manager - Application Support, Global People (6 Month Secondment / Contract)

Toronto, ON
Full Time
10 hours ago

At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

KPMG International is the coordinating entity for the overall benefit of the KPMG network of Member Firms.

As a member of KPMG International, you'll work alongside some of our profession's most skilled practitioners on rewarding programs and initiatives that are changing the way business operates, delivering value to our clients, and driving positive change in the communities we serve.

You'll help champion new ways of working, using cutting edge technology and working together with our member firms located in nearly 150 countries to help us achieve our ambition to become the most trusted and trustworthy professional services firm.

And through your work, you'll build a global network and unlock opportunities that you may not have thought possible with access to great support, vast resources, and an inclusive, supportive environment to help you reach your full potential.

The Opportunity

The Senior Manager - Application Support will work closely with the off-shore support manager as well as the Director of HR Technology Support to ensure that all application support requirements are being met as well as to implement and manage the following application support processes:
  • IT Change Management
  • Vendor SLA Management
  • Access Management
  • Audit/Compliance
  • Quality Control

What you will do

  • IT Change Management
    • Research KPMGI Service Now change management capabilities and processes
    • Define and develop Digital HR framework for change management using KPMGI Service Now
    • Work with off-shore support manager and product leads to implement change management for all Digital HR applications
  • Vendor SLA Management
    • Work with off-shore support manager to ensure that repeatable processes exist and are followed to properly track vendor SLA and support for all Digital HR applications
  • Access Management
    • Define and develop Digital HR framework for an access management process that can be applied to all Digital HR applications
    • Develop an application onboarding process
    • Work with off-shore support manager to ensure that access management processes are documented, teams are trained and that processes are followed
  • Audit Compliance
    • Represent Digital HR for internal/external audits
    • Work with product leads and off-shore support manager to ensure that audit requirements are met
    • Work with product leads and off-shore support manager to remediate audit findings
    • Work with product leads and off-shore support manager to ensure that all audit/compliance processes are implemented and followed
  • Quality Control
    • Collaborate with the off-shore support manager to ensure that effective quality control processes exist and are being followed
    • Review support metrics, identify and remediate gaps in support
    • Perform audits and spot checks to identify gaps in support

What you bring to the role

  • 10+ years of application support leadership experience in a global setting
  • Experience supporting global HR platforms
  • Must be process oriented and have experience in the implementation of IT processes in a global setting
  • Experience working with off-shore teams
  • Experience with the implementation and management of IT change management processes in an ITSM platform (Service Now, CA Service Desk, Remedy, etc)
  • Experience with audit/compliance processes such as access management and change management
  • Experience with managing IT application audits and working directly with auditors
  • Experience with assembling and delivering PowerPoint presentations to all levels of management
  • Strong Microsoft Office apps skills (Word, Excel, PowerPoint)

Keys to your success

KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business.

Providing you with the support you need to be at your best

For more information about KPMG in Canada's Benefits and well-being, click here .

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

For general recruitment-related inquiries, please contact the HR Delivery Centre at .

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at or phone: 416-777-8002 or toll free 1-888-466-4778.