Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Marketing

Pay Details:
$115,600 - $163,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

This role goes beyond diagnosing problems and recommending improvements. The successful candidate is accountable for designing, implementing, and measuring process improvements that materially improve marketing effectiveness, speed and quality while supporting the enhancements of the end to end process. This role is accountable for ensuring that recommendations translate into real, measurable change. Success is defined not by the quality of the recommendation but by the impact of the implemented solution.

CUSTOMER & COLLEAGE

• Collect, analyze and synthesize quantitative and qualitative data acquired through interviews, surveys, internal and external reports)
• Develop a deep understanding of customer & colleague needs, motivations, pain points and decision drivers
• Identify emerging behaviors, market trends, and assess their implications for standard operating procedures and growth
• Understand end to end journeys and support the business to deliver the brand through customer experience.
• Influence Business Strategy; provide actionable insights, thoughtful advice to executives within the business, be a trusted advisor to business partners for all marketing processes. Build and maintain close working relationships with key business partners to understand and influence business strategic priorities, and direction, ensuring that business objectives can be converted into effective marketing plans or customer strategies
• Ensure designed processes are rigorous, unbiased and fit for purpose with a bias towards automation of manual processes leveraging tools and AI
• Be comfortable surfacing insights that challenge status quo and assumptions to driver smarter marketing decisions
• Contribute to a culture of customer centric thinking across the organization

Delivery Excellence & Process Simplification

• Demonstrated ability to identify, design and implement marketing process improvements, not just recommend them
• Experience taking initiatives from problem definition through execution, adoption, and stabilization
• Comfort owning outcomes even when execution requires influence rather than direct authority
• Ability to translate strategic recommendations into clear operating models, workflows, and playbooks
• Strong focus on defining success metrics before implementation begins
• Clear understanding of Marketing technologies and their utilization in the end to end workflows
• Experience establishing baseline performance, tracking progress, and quantifying improvements
• Ability to course correct based on data and feedback rather than treating delivery as 'done' at launch
• Experience improving marketing workflows (e.g. campaign planning, approvals, intake, optimization, etc.)
• Skilled in simplifying complexity and eliminating unnecessary friction in marketing operations
• Demonstrated bias towards testing, piloting, and iterating rather than extended analysis
• Comfortable operating in ambiguous environments where perfect information is unbailable
• Experience acting as strategic advisor and delivery lead

COMPLIANCE

• Ability to design and implement marketing processes that embed compliance/risk controls, rather than relying on manual after the fact reviews
• Experience balancing risk mitigation with operational efficiency
• Capability to identify where automation, standardization and guardrails can reduce compliance risk
• Working knowledge of marketing related / Bank related regulations and policies
• Ability to translate regulatory requirements into clear operational steps for marketers and ability to translate marketing steps for control partners
• Experience defining and implementing preventative and detective controls within the marketing workflows
• Ability to design right-sized approval frameworks that align with the banks risk appetite

EXPERIENCE & EDUCATION

• Undergraduate degree or relevant professional certifications, designations, or equivalent required
• Masters / MBA in relevant field of work is an asset
• 10+ years relevant experience

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet