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Senior Fraud Trending Analyst

Toronto, ON
Full Time
4 days ago
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize her dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuels us, and moments define us.

The Sr. Fraud Trending Analyst, reports to the Sr. Manager, Fraud Management. The Sr. Fraud Trending Analyst will work closely with the Investigation Manager and Trending Manager. The Sr. Fraud Trending Analyst will through careful data analysis, understanding of Rogers processes, policies and systems identify fraud trends and clearly communicate how the fraud is being facilitated and provide recommendations for preventing future occurrences.

  • Identify high risk activities through fraud tools. Initiate timely and relevant actions to minimize company losses
  • Handle complex fraud incidents that require detailed in-depth analysis
  • Analyze existing Business processes/tools and systems enabling fraud trends and identify opportunities for improvement
  • Articulate gaps between current and future state business processes, tools and systems that impact fraud
  • Preparation and analysis of large amounts of data to identify possible fraud trends
  • Identify new fraud trends and communicate to the group.
  • Create referrals for Corporate Investigations, Channel Optimization and Retail Loss Prevention
  • Participate in monthly Collaboration Meetings between Corporate Investigations, Channel Optimization and Retail Loss Prevention


  • Post-secondary degree or equivalent certification in a business-related discipline
  • In-depth knowledge of the fraud industry, including fraud related investigations, industry trends and evolving threats
  • Strong written and verbal communication skills
  • High level of accuracy and detailed oriented
  • Strong proficiency in MS Office Suite, MRE, Rogers Billing systems
  • Ability to identify trends and or anomalies in dataset and conduct follow-up root cause investigation
  • Proven problem solving and decision making abilities
  • Excellent written and verbal communication skills and interpersonal skills
  • Ability to communicate and present findings in a succinct and professional manner
  • Ability to handle highly sensitive and confidential matters relating to Fraud
  • Strong organizational, planning and time management skills; multi-task oriented, accountability to meet deadlines
  • Strong leadership, team work and collaborative skills
  • Proven ability to work independently and take initiative within a fast paced team
  • Able to remain flexible and adaptable in a complex and changing work environment
  • Excellent planning and organizational skills and ability to manage multiple tasks in a high paced and performance driven environment
  • Strong interpersonal skills to communicate with, and to provide guidance and training and collocate with a variety of different levels of employees
  • Strong business acumen, sound judgment and effective problem solving capabilities involving risk
  • Expert knowledge of Fraud Management detection systems, billing systems, and Microsoft Office
  • Strong time management and organizational skills due to tight timelines and monthly time constraints
  • Proven ability to effectively deal with customers, agents, internal/external departments
  • Proven ability to handle escalated customer issues to a successful conclusion while maintaining a positive customer experience and protecting the reputation of Rogers.

The Selected candidate is required to successfully complete a criminal and credit background check.
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 1 Mount Pleasant (083), Toronto, ON 
Travel Requirements: None
Posting Category/Function: Finance & Accounting & Audit / Compliance
Requisition ID: 155145
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what's right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

Posting Notes:  [[req_strategyPage]] 

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