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Senior Executive Communications Partner

Toronto, ON
Full Time
Are you a communications leader with a successful track record of delivering innovative, high-impact executive communications and technology-focused storytelling? Have you built an exceptional brand for your ability to forge relationships at all levels of the organization and inspire both internal and external audiences through your writing? We'd love to talk with you if you're a one-of-a-kind communications partner who can understand complex topics and explain them in well-written collateral across multiple channels, and if you're excited at the thought of showcasing the thought leadership and innovation coming out of our technology teams.

Our Technology Strategy and Business Transformation (TSBT) team is at the heart of creating TELUS' next-generation technology roadmap and leading the charge to drive TELUS' multi-billion dollar investments in best-in-class network and technology solutions. You would be collaborating with a team of passionate innovators who are at the forefront of developing secure, state-of-the-art technologies that transform the way we deliver services in an increasingly digital society. This diverse, cross-functional team is also responsible for evolving TELUS' business models, supply chain and technology investments so that our customers get faster access to the latest services.

As part of the TSBT Communications team, you share our passion for:
    •Working in a collaborative and fast-paced environment •Showcasing how TELUS' networks and services make Canadians' lives easier and help individuals and businesses succeed in a digital world •Delivering exceptional communications that inform, engage and inspire •Embracing a business-ownership mindset and culture of continuous learning
Position overview:

Reporting to the Director of Communications, the Senior Executive Communications Partner is a trusted advisor and proven high performer who delivers end-to-end communications plans and develops exceptional written content that supports leaders and team members to deliver on TELUS' business objectives. A key focus of this role will be to provide strategic communications and writing support for the Executive Vice-president and other senior leaders in TSBT.

    •Develop and implement best-in-class communications that support the TSBT's business strategy and the needs of the Executive Vice-president and other senior executives •Create communication strategies, programs, tactics and metrics for the EVP to enhance inform and engage audiences, drive business priorities and elevate the company's brand •Lead communications best practices within the organization, demonstrating C-suite-level expert writing skills, a broad and deep understanding of the business •Produce and edit a broad range of high-quality communication tools, including bulletins, articles, tool kits, team events, organizational announcements, presentations and speaking notes, targeting a variety of internal and external audiences •Demonstrate superior client service and guidance for our executive leadership team •Take a consultative approach in dealing with our sophisticated senior level audience, as well as with other key internal and external audiences •Work in collaboration with other teams to provide senior leaders with communications, program and event support that aligns with business priorities and employee engagement objectives •Ensure authentic, timely and consistent internal communications in support of significant corporate programs and events •Work very closely with our Public Relations and Public Policy teams, with an aim to support government relations, influence public policy, continue to grow our strong reputation, and find common ground with key stakeholders. •Execute best practice project management in the context of cross-functional teams


Required knowledge and skills:
    •Exceptional C-suite-level writing, editing, proof-reading, researching and storytelling skills for internal and external C-suite messaging •Proven ability to learn an executive's voice and write compelling and effective speeches, internal communications, strategic correspondence, blog posts, opinion pieces, award submissions and other communications •A deep understanding of the technology and engineering fields, combined with extensive experience in developing technical collateral in the IT, telecommunications, software or related technology domains •You should have an analytical mind and creative spirit, attention to detail and the ability to tackle tasks big and small and keep calm under pressure, and dedication to driving demonstrable results •Technical ability to create and distribute digital communications using a variety of software programs •Success in developing and implementing both proactive and reactive strategic communication plans •Superior client service and consultative approach to managing a demanding and sophisticated audience at the organization's most senior levels and across all teams •Exceptional organizational skills and the ability to prioritize effectively in order to balance competing interests •Demonstrated ability to manage ambiguity and make the best decision based on the information available in a fast-paced and fluid environment •Ability to understand, analyze and optimize complex business problems, issues and challenges •Keen observer of the general business environment, industry trends, competitive and regulatory issues and current affairs as they may relate to TELUS, as well as knowledge of the issues facing the telecommunications sector in Canada and internationally •Project management expertise, with the ability to effectively engage diverse & remote teams and to maintain a view of both the overall picture and the important details •Understanding of TELUS' brand, values and corporate priorities
Required experience:
    •Extensive experience in a senior communications role interacting with senior corporate or political executives •Minimum of 10 years' experience working in corporate communications/internal communications/ government and political communications •Advanced working knowledge of Microsoft Office and other digital communications technology products •Working knowledge in the technology industry is an asset •University degree in Communications, Journalism, Writing, or Public Relations or equivalent experience
    •Additional post-secondary education, an Accredited Public Relations or an Accredited Business Communicator designation are considered assets •Experienced with political speech writing •Familiarity with the telecommunications and technology sectors is an asset

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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