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Telus Logo

Senior Contact Centre Voice Solution Architect

Reference ID: TEC10584-18

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Scarborough, ON
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Full Time
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Information Technology

Help business leaders make strategic decisions.

Join our team

Our team of professionals are dedicated to providing our customers with an amazing experience while interacting with our call center agents. We help solve problems and explore new technologies while integrating with ever changing software suites. We are always looking to better enhance the wireless and wireline technology while making sure each transition from current environment is keeping on trend with our competitors.

Here's the impact you'll make and what we'll accomplish together

It's all about making contact with the customer, and ensuring that TELUS puts its best foot forward. Sometimes the customer calls us, sometimes we call the customer, but in all cases we want them to always have a positive experience and are satisfied with the interaction. You will be relied upon to be firm and vocal by utilizing your expertise with technical and non-technical folks. Working collaboratively with our close nit teams to make sure we are supporting our customers and client needs.

Are you ready to make an impact on how we deliver in the voice environment?

Here's how
    •Collaborate with business leads to turn business cases into implemented services •Own the technical roadmap and provide thought leadership •Analyze complex requirements and create innovative solutions •Lead teams to troubleshoot issues found during testing, implementation, and day to day operations •Communicate effectively with our teams across the Business Transformation & Operations (BTO) groups


You're the missing piece of the puzzle
    •Strong experience in design and implementation of Avaya Aura architecture •Proven in-depth knowledge on System Manager, Session Manager, Call Manager, AES, CMS, ACCCM, EMC and AACC •Capability of previous Integration of 3rd party application with Avaya and end to end call center design, from trunking to application •Proficient with Call center application development on Genesys infrastructure, GVP and SIP servers •Involved in previous SIP call flow design on SIP servers and SBC •Proven Avaya support and troubleshooting experience •Degree in Computer Science or equivalent work experience

    •Experience in designing contact center custom Java applications on Avaya Breeze using engagement designer or Java programming •Cisco networking background •SBC programming (Oracle, Cisco, or Avaya)

Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly ® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Posted: September 14, 2018
Closes: October 28, 2018
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Company Info
10,000+ employees

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About Telus

TELUS (TSX: T, NYSE: TU) is Canada’s fastest-growing national telecommunications company, with $12.3 billion of annual revenue and 13.9 million customer connections, including 8.4 million wireless ...