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Senior Client Service Associate

Ottawa, ON
Full Time
3 days ago
Numéro de la demande: 126408

Joignez une équipe gagnante, engagée et axée sur les résultats qui évolue dans une culture inclusive et de haut rendement.

Be part of this winning team........This exciting role contributes to the overall success of Commercial Banking in a defined market area in Canada.You will support the team's business strategies and objectives and at the same time be the "champion" in a customer focused culture.

The Senior Client ServiceAssociateresponsible for supporting approximately 2-3 Director, National Accounts in the National Accounts segments of Commercial Banking Distribution,with the support needed to service client requirements in the gathering, analysing and evaluation information relating to credit requests. Duties will also include coordinating efforts with internal partners and may involve directly reaching out to external clients to address various activities such as resolution of escalated client challenges, collection/processing of financial reporting, satisfaction of funding requirements and onboarding needs.

Is this role right for you?

  • College/University degree or equivalent work experience.
  • Strong commitment to excellent client service and ability to work with clients to resolve issues in an amicable and prompt manner.
  • Do you have strong organizational skills to co-ordinate and prioritize several requests from different Relationship Manager(s)?
  • You have strong written and verbal communication skills with proven ability to engage stakeholders and clients.
  • Good knowledge of Financial Statements and credit analysis.
  • Experience with Microsoft Office applications.
  • A high degree of flexibility to adapt to a wide variety of tasks.
  • Strong commitment to accuracy, customer and results focus.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if:

  • You are a champion in a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Credit related tasks: to name a few - experience with contacting clients for financial reporting and spread Financial Statements, review results, escalate any signs of deterioration and update appropriate systems.As well commence preparation of Credit Presentations; assist with completion of conditions precedent, due diligence and any other requirements necessary to obtain approvals. To ensure client files are complete and appropriately documented in various systems and general support, as necessary.
  • If you have a passion and thrive on supporting the collection of information directly from clients and from various sources necessary to assess the client's risk profile in order to ensure the Bank meets its regulatory requirements related to KYC, AML, etc.

What's in it for you?

  • The opportunity to work closely with Directors, responsible for providing a variety of services to a portfolio of existing and prospective clients.
  • This role will interact with a variety of partners: Global Risk Management, the Business Service Center, Corporate Security and Global Banking and Markets, but could include other partners as well as the Commercial Banking Executive Office.
  • You would also interact with external parties such as Solicitors, Accountants, Professional Service Providers.
  • To work with an organization committed to making a difference in our communities - for you and our customers.
  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers.

Working Conditions:
Work in a standard office-based environment; standard hours are a common occurrence. No travel required

Emplacement(s): Canada : Ontario : Ottawa

La Banque Scotia compte parmi les chefs de file du secteur bancaire au Canada et des fournisseurs de services financiers dans les Amériques. Nous sommes là pour l'avenir de tous. Nous contribuons à la réussite de nos clients, de leur famille et de leur collectivité en offrant des conseils et une vaste gamme de produits et de services, dont des services bancaires aux particuliers, aux entreprises et aux sociétés, des services bancaires privés, d'investissement et de gestion de patrimoine ainsi que des services liés aux marchés des capitaux.

Nous valorisons les compétences et les expériences uniques que chacun apporte à la Banque et nous nous engageons à offrir un environnement inclusif et accessible pour tous. Si vous avez besoin de mesures d'adaptation durant le processus de recrutement et de sélection (p. ex. un lieu d'entrevue accessible, des documents dans un autre format, un interprète de la langue des signes ou une technologie d'assistance), veuillez en informer notre équipe de recrutement. Pour obtenir du soutien technique, cliquez ici . Les candidats doivent postuler directement en ligne. Nous remercions tous les candidats de leur intérêt pour la Banque Scotia; cependant, nous communiquerons uniquement avec les personnes retenues pour une entrevue.

Segment de l'offre d'emploi: Bank, Banking, Developer, Law, Risk Management, Finance, Technology, Legal
Banking, Finance and Insurance