Do you want to be a part of a transformational journey with leading edge technologies?
Join our team
TELUS is looking for an experienced Senior Business Systems Analyst to join the B2B Digital Commerce and Mobility Management Team that deliver Direct-to-Customer experience that empowers and enables corporate customers through best-in-class tools, platforms and processes to support Day 1 (ordering) and Day 2 (manage) activities via the Self-Serve portal. You will be joining an agile and collaborative team responsible for strategic roadmap, design, development and operational support of the whole portfolio. The team is passionate and proud of developing world-class enterprise grade applications that not only serve external customers, but also in enabling internal team members through driving improvements to workplace processes and daily work life.Here's the impact you'll make and what we'll accomplish together - You will:
•Manage a portfolio of projects and, for each project, lead a group of Quality Analysts and collaborate with development team lead in the execution and delivery of new applications, new business capabilities of existing applications/systems, new web service interfaces (REST, SOAP, EJB, LDAP, MQ, etc.) used by numerous internal and external systems and within various business domains
•Analyze user stories/business requirements to (1) determine impacts to existing modules and interfaces and (2) identify new integrations that need to be built and delivered
•Generate detailed assessments and estimates outlining scope, assumptions, risks and effort necessary for planning and supplying project resource needs and team resource forecasting
•Create and own functional requirements/technical user stories used by Integration System team developers and other development teams
•Design web service interfaces and produce API specifications detailing the service operations supported and structure of the request/response fields, types and conditions of each service operation
•Test, investigate and triage project defects then coordinate and plan Integration System team releases
•Act as a liaison between technical and non-technical cross functional teams to facilitate meetings and work items that are needed for the creation of the integration modules and web services Here's how - You will be:
•Responsible for creating requirements analysis documentation and translating that to technical team and other stakeholders
•Able to identify and implement Operation Improvement efficiencies
•Collaborating with stakeholders to ensure project/application delivery is aligned to a long term road map.
•Coordinating with other BSAs to ensure end to end solutions are effective and workable across application domains
•Ensuring that business impacts are accurately captured and communicated to stakeholders through business impact assessments while providing input, expertise and guidance to Project teams on potential impacts the project have to the Customer Experience
•Developing accurate work plans for their specific modules including identifying methodologies, resourcing, costing and timing Qualifications:You're the missing piece of the puzzle
• A Bachelor's Degree in Business Administration, Project Management or Computer Science or Engineering
• Strong collaboration and communications skills, including the ability to present information to all levels of leadership
• 3 or more years of experience as a Scrum Master to lead and deliver Agile initiatives
• Ability to manage and adapt to shifting priorities
• Ability to influence others when you have not much authority
• Strong business and analytical acumen
• Creativity and be an innovative thinker while problem solving and troubleshooting
• Good experience managing multiple projects concurrently and an advanced time and change management skills Great-to-haves
• Previous experience in leading a DevOps team is an asset
• Good track record of exceptional communication and collaboration skills to influence and build strong business partner relationships Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.