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Senior Business Management Analyst

Markham, ON
Full Time
20 hours ago
Company Overview

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Department Overview

Reporting to the Senior Manager, Strategic Initiatives, the Senior Business Analyst will be primarily responsible for supporting strategic initiatives delivery for NAFO (North American Fraud Operations), leading in analysis and data interpretation to provide decision support and execution of initiatives for operations. The senior business analyst will also be responsible in creating, tracking, reporting, and developing a sustainable progress plan against defined routines between NAFO and supporting partners, including Fraud Strategy Protect.
The incumbent must be a self-starter who can exhibit strong analytical competencies, leadership, and business acumen and will have demonstrated ability for supporting strategy and plans, recommending, and prioritizing reporting against key activities that positively impact the organization and move the NAFO operations forward.

Job Description
  • Lead requirements and intake management on internal initiatives/project(s) which are based on complexity, size, and bring value to the operations
  • Provide leadership / guidance and support in defining the business need or problem statement based on strategic drivers and identifying potential solutions with the business for delivery support and execution
  • Identify scope changes and complete analysis to determine impact to initiative/project benefits and risks
  • Facilitate and follow a structured approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders by applying a variety of techniques to probe, challenge and understand requirements according to the requirements management discipline
  • Identify, document, and validate current state processes and work with the business and stakeholders to design the desired future state
  • Establish and maintain full requirements traceability and work with the business to prioritize requirements and scope changes to ensure business needs are met
  • Collaborate with partners and provide recommendations to support development of business requirements and design, testing/analysis plans, artifacts/deliverables to ensure business needs are met
  • Ensure initiative/project issues and concerns are addressed for clear articulation of business requirements
  • Proactively identify and track requirements risks, issues, assumptions, dependencies, constraints and anticipate and effectively manage risks related to requirements. Align decisions to TD's risk appetite
  • Contribute to the development of the initiatives, identify, and manage key risks and decisions by ensuring business owners are provided with a clearly articulated view
  • Own and complete relevant work through collaboration with multiple stakeholders to support operational readiness, managing deadlines and adjusting to changing work priorities
  • Take ownership and communicate progress on work packages, including requirements management, in a concise and timely manner, escalating issues to business owners, partners and manager where appropriate
  • Develop efficient and effective solutions through analytical problem solving
  • Forecast, define, and manage the requirements efforts for all intake items and backlog including cost and timeline
  • Working closely with the Manager of Strategic Initiatives, contribute to the development of investment planning needs by ensuring the business requirements are well documented and assessed on a consistent basis, leading to pro-active planning well ahead of annual timelines. This is critical through sustaining defined routines with operations, and tracking progress through re-assessments of scope, benefits, and risk
  • Analyze impacts to customers, stakeholders, employees, process, technology solutions to achieve business results
  • Engage appropriate stakeholders to identify and manage required outcomes of the initiative for the business
  • Provide on-going communication to key stakeholders, including the business sponsor, business project owner, to ensure they are aware of significant changes which impact requirements delivery against the overall initiative

  • Invest in development of skills and capability through mentorship by sharing knowledge and experiences, leveraging best practices
  • Continuously enhance knowledge/expertise in business analysis to provide advice and guidance to business partners and project team regarding best practices
  • Lead, motivate and develop relationships with the business, stakeholders, and partners to develop productive working relationships
  • Engage, enable, and lead stakeholders to agreement /consensus on the business requirements
  • Prioritize and manage workload and capacity to deliver on project milestone dates
  • Own development plan including activities related to training, relationship building and on-the-job experiences that continually enhance individual business analysis capabilities to achieve career goals
  • Foster a collaborative team environment by participating in team meetings and reward & recognition programs
  • Support, mentor and provide guidance to peers
  • Contribute to a positive work environment by embracing diversity in the workplace and supporting and proudly representing TD in the community

Additional Information

  • Undergraduate degree

Additional Information

  • Process maps / documents outlining current and future state
  • Support the vision and help in the communication of the vision, when required
  • Support a positive work environment and participate in knowledge transfer within the team and business unit
  • Keep Business leaders informed and up to date about the status/progress of all relevant or useful information related to the in-flight initiatives
  • Ability to communicate effectively in both oral and written form
  • Knowledge of road mapping is an asset
  • Ability to work collaboratively and build relationships across teams and functions
  • Ability to develop and maintain a positive colleague experience
  • Ability to prioritize multiple tasks in a deadline driven environment



At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
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