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Senior Application Analyst (PEGA)

Toronto, ON
Full Time
4 days ago
What is the opportunity?

As a Sr. Application Analyst within Wealth Management Technology & Solutions, you will be responsible for partnering with IT, Operations and business stakeholders to assess, analyze and, recommend business and technical solutions. You will have to document business and system needs for small enhancement initiatives as medium to large size projects. As part of the Business Process Management Capability, you will contribute to Workflow and Document Management implementations and add value by providing knowledge of the system and assist in configuration of the solution functionality (where needed, primarily using Pega App Studio) to meet sponsor needs. On Agile initiatives you are also expected to support the Product Owner, and act as proxy as needed. If this sounds like you, we want to meet you!

What will you do?

  • Define the requirements approach -- activities, deliverables, and effort estimates.
  • Develop functional specifications (for reports, forms, interfaces, enhancements and data conversions).
  • Elicit, analyze, and document system requirements including storytelling, personas, user journeys, and process flows -- create design artifacts, including: user scenarios, use cases, context diagrams, competitor analyses and prototypes.
  • Work collaboratively with Solution Architects, Functional Leads and Technical Leads to design the solution for a specific functional area. Work with business stakeholder(s) on refining and prioritizing scope for each delivery cycle.
  • Provide consulting services, critical thinking, functional details on the projects
  • Deliver results in Agile and Iterative Waterfall project frameworks. On agile initiatives, act as the Product Owner Proxy during scrum sessions
  • Communicate the impact of changes through cost-benefit analysis taking into consideration time, effort, and business priorities
  • Using Pega App Studio/ Pega V8 low code factory create, refine and enhance the case life cycle design, develop/enhance some basic user interface features and implement workflow and business rules
  • Assist in test plan creation and participate in the testing process as needed, including Post Implementation Verification (PIV). Provide support to identify root cause of incidents.

  • What do you need to succeed?


  • Strong analytical and problem solving skills, with the ability to analyze complex financial and technical data and transform it into valuable business information and requirements
  • 5-7 years of experience in a Business Analyst/Business Systems Analyst role, preferably in the Financial Services industry
  • Experience in writing user stories, system requirements and/or test plans
  • Have experience with Pega App Studio to create, refine and enhance the case life cycle design
  • Strong hands on experience in User Interface, Work Flow and Business Rules Implementation
  • Strong collaboration skills, with the ability to effectively work with individuals across teams and geographies to meet deadlines
  • Outstanding verbal and written communication skills, with ability to clearly present complex technical information to a business audience
  • Pega Business Architect certification is must and having experience in Pega V8 Low Code Factory will be an advantage

  • Nice-to-have:

  • Experience delivering projects in large corporate environments -- specifically in Wealth Management, including front-, middle-, and back-office functions
  • Experience in financial services business or technology, Wealth Management, Global Asset Management, or Brokerage
  • Master's degree, Business Analysis and Agile certifications

  • What's in it for you?

    We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities
  • Access to a variety of job opportunities across business and geographies

  • Learn more about RBC Tech Jobs

    About RBC
    Royal Bank of Canada is Canada's largest bank, and one of the largest banks in the world, based on market capitalization. We are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management, insurance, investor services and capital markets products and services on a global basis. We have over 80,000 full- and part-time employees who serve more than 16 million personal, business, public sector and institutional clients through offices in Canada, the U.S. and 37 other countries. For more information, please visit

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    Inclusion and Equal Opportunity Employment
    RBC is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations during the application process are available upon request.

    City: Toronto
    Address: 330 Front St W - 3rd Flr West side
    Work Hours/Week: 37.5
    Work Environment: Office
    Employment Type: Permanent
    Career Level: Experienced Hire/Professional
    Pay Type: Salaried
    Required Travel(%): 0
    Exempt/Non-Exempt: N/A
    People Manager: Yes
    Application Deadline: 10/08/2020
    Req ID: 273465

    Posting Notes:
    Information Technology