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Paladin Security

Security Operations Command Centre Operator West Park Healthcare

Posted 2 days ago

Job Description


Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

City: Toronto

Status: Full Time

Pay Rate: $ 21.60/hr. - $ 23.75/hr

Hours: Rotating Continental (0700-1900/1900-0700)

Job Description:

In this key role, you will oversee a state of the art healthcare command centre. Your role will include the following:

•SOC Operator is a shift lead role, responsible for the oversight of the security platoon
•Responsible for orienting guards to their respective roles
•Assist in tracking and deployment of security staff
•Monitor and operate numerous command centre systems including, access control, CCTV, fire and life safety.
•Make emergency overhead announcements
•Collaborate with the Security Coordinator on special projects
•Assist in training new staff
•Answer Telephones and dispatch calls from command centre
•Handle a variety of dispatch duties including incident call taking.
•Liaise with security staff, Paladin Operations Centre and assist with deployment
•Liaise with visitors, clients and staff
•Manage Lost & Found
•Manage the issuance and return of facility keys and ID/Access cards
•Issue Visitor and Contractor badges
Essential Job Functions:

•Be courteous and cooperative with a high quality of customer service.
•Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures.
•Must be able to communicate clearly with clinical staff, and the general public while conveying professionalism and authority at all times.
•Able to maintain a professional composure when dealing with unusual circumstances and people under conditions of urgency and in pressure situations.
•Write clear, concise, and legible reports.
•Communicates any concerns/issues with Site Coordinator.

•A Valid Ontario Security Guard License
•Proficient in English (both oral and written)
•Degree in Police Foundations, Protection Security and Investigations, Criminology, or Border Services
•Proof of double Covid Vaccination
•Immunization Record (measles, mumps, rubella, varicella, and TB skin tests 1 and 2)
•Valid First Aid and CPR Level C Certification
•Experience working in a command or dispatch centre would be an asset

•Extensive Paid Industry Training
•Benefits & Other Perks
•Opportunities for Growth & Advancement

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift, 2nd Shift, Weekends.

Number of Openings for this position: 1

About Paladin Security

Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.



Company Size

5001-10,000 employees

Application closing date is 2024-09-14

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