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Salesforce Specialist

Reference ID: 1071340

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The Salesforce Specialist will be responsible for managing the day to day business needs of our SFDC (Salesforce dot com) users. They will help guide, train, and manage our users on the SFDC platform as well as be responsible for helping to define our overall SFDC requirements and development roadmap.


• Manage daily support and maintenance tasks

• Manage all support requests and users' administrative needs

• Troubleshoot and repair reported bugs

• Administer licensing and track usage metrics for reporting and oversight

• Customize queues, roles, profiles, security controls, and assignment rules

• Design and build reports and dashboards as needed

• Identify opportunities for application optimization, redesign, or development

• Perform unit testing, integration testing, and performance testing of new application functionality, then mitigate issues identified during testing

• Remain up-to-date on new Salesforce features to provide recommendations for process improvements and future integrations

• Maintain system documentation and SFDC policies and procedures

• Collaborate cross-functionally to discover creative ways for all teams to leverage SFDC, design new technical features, and implement them org-wide

• Create technical documentation to support new builds and releases

• Build components of a SFDC system to support business process

    • Bachelor's Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required • Experience in SQL, JavaScript, HTML preferred • Understanding and experience with data integration tools • High degree of proficiency MS Office Suite, Outlook & Internet applications • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills • Strong verbal and written communication skills (including analysis, interpretation, & reasoning) • Solid understanding and application of mathematical concepts • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.


• Regularly required to sit; reach with hands and arms

• The noise level in the work environment is usually low/moderate.


    • 3 years of previous experience required

    • Bachelor's degree or appropriate work experience • Salesforce Administrator Certification or working towards completion

Staples is committed to providing accommodation to people with disabilities throughout the job application and interview process to the point of undue hardship. If you require an accommodation during the application or interview process, please contact a Customer Care Representative at 1-866-782-7537.

Posted: January 20, 2019
Closes: March 21, 2019
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10,000+ employees

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About Staples Canada

We are the Working and Learning Company. We are building a community of exploration and discovery, a place where we can all work, learn and grow together. We are here to be a trusted ally, a resour...