Primarily a sales position, the Sales Area Representative maximizes sales by leveraging strong selling skills while assisting customers in Office Supplies and Furniture (Divisions 1, 5, 7). Assists in maintaining the presentation, signage and stock levels of merchandise within specific areas. Primary Responsibilities:
• Maximizes sales opportunities with every customer by using current selling techniques and company programs. • Provides coverage and assistance in all areas of the store where business needs require and as associate training supports. • Communicating regularly with their Manager to maximize sales. • Maintains company merchandising standards, including current pricing, signage, plan-o-grams, promotional planners, ad set-ups and displays. • Properly secures all company assets and physical inventory. • Has a complete understanding of all company policies and procedures related to this position, as outlined in the training checklist. • Maintains general cleanliness of all areas, including receiving area, lunchroom and washrooms as assigned, according to company standards. • Checks all sources of communication for information (white boards, bulletin boards, portal, etc). • Identifies and communicates suggestions for improvements in all areas of business. • Ensures the proper use and care of all equipment. • Associate is expected to maintain a safe working environment and follow all company protocols for safety and is required to report any unsafe working conditions to a manager. • As per policy, required to have personal parcels (bags, totes, backpacks, purses, etc.) checked by a manager prior to leaving the store premises Basic:
• Ability to resolve customer concerns in a diplomatic manner. • Ability to engage customers in a friendly and professional manner. • Capacity to communicate with customers effectively using a variety of mediums. • Ability to plan, organize and prioritize effectively and efficiently. • Can engage appropriately and work as part of a team. • Capacity to work independently and seek out assistance as required. Preferred: Experience:
• Three months to one year of previously related experience is preferred. Education:
• Working towards or successful completion of high school is preferred. Additional Information:
• A significant amount of effort is required while stocking shelves and placing merchandise, however, there is flexibility in choosing when to stop and relax. • Movement of freight by use of ladders and stock pickers is required. • A moderate level of concentration is required while restocking according to plan-o-grams, however, there is flexibility in choosing when to stop and typically does not exceed more than two consecutive hours at a time. • Conditions of the work environment are such that minor stress or physical discomfort may occur.•
Staples is an equal opportunity employer committed to diversity and inclusion and we encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Customer Service and Support Retail