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Resourcing and Deployment, Tax, Manager

Toronto, ON
Full Time
4 days ago

Line of Service

Internal Firm Services


Not Applicable


IFS - Human Capital (HC)

Management Level


Job Description & Summary

A career in Resourcing and Deployment, within Internal Firm Services, will provide you with the opportunity to work in cross line of service staffing helping our network be even more agile in the ever evolving markets we work with, providing the right people on the right projects at the right time. You'll focus on ensuring that resources of suitable skills and calibre are available for tasks and activities as required as well as managing the education, planning, and skills enhancement associated with resources.

As a team, we maximise resource sharing and enable the delivery of PwC to our clients through line of service and cross line of service staffing, forecasting, utilisation, and workload balance while considering development and diversity initiatives.

Please note at PwC, Resource Management is not an internal recruitment role. This is a contract opportunity with the possibility of extension. Additionally, that this is an entirely virtual role.

What you'll create and do

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
  • Strategically plan and oversee the allocation of Client Service Staff (CSS) to client engagements to ensure alignment with the firm's strategic priorities and to meet the planned business metrics
  • Through the use of continuous planning activities, proactive management and scheduling of resources to meet Firm utilization targets with primary focus on staff leverage and peak season metrics
  • Gather information on staff career planning/goals, strengths, areas of opportunity to aid in allocating the right staff to the right client at the right time (via Partners and Managers coaches)
  • Resolutions of unassigned clients and reallocations for new joiners/leavers
  • Collaboration and teaming with other RM professionals including; focus on continuous improvement, sharing of best practices and liaising with other lines of service on borrowing/lending, staff secondments, etc.
  • Analyze standard productivity reports and provide recommendations on the appropriate action plan or activities required (e.g. workload balancing, improvement of utilization, etc.)
  • Analyze business needs and staff requests to establish new career paths as required; developing ongoing approaches to easily match staff interests with firm needs
  • Proactive management and analysis of staff availability, including communication to all regional counterparts to promote and focus on sharing resources across the country
  • Review and analyze monthly financial results with a focus on partnering with local leadership to provide recommendations and solutions on various operational matters including utilization, chargeable hours and headcount
  • Develop solid working knowledge of RM technology, including Talent-Link Staffing & Deployment, supporting assignment planning allocations, forecasting and reporting
  • Support and delivery training to all staff on the use of all Talent-Link modules
  • Collaborating with the team, focus on required enhancements or the development of new technology tools to continuously drive improvement

  • What you'll bring to this role

  • An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
  • A minimum of 3+ years of working experience in a similar role
  • An understanding of Resource Management and its link to the business strategy is preferred
  • Bilingualism in English and French is an added asset with the ability to communicate effectively in both written & verbal
  • Negotiate and influence effectively, consult with others, build relationships, facilitate group discussions, and execute on change management activities
  • Ability to analyse data, interpret findings and provide insight to leadership; including an ability to understand how business trends can change our market
  • Excellent judgment and strong problem solving skills, including the ability to analyze and understand the business impact of relevant options
  • Ability to manage complex projects while thinking strategically and creatively
  • Ability to deal confidently with Partners, managers and all staff levels in a professional manner, recognizing the confidential nature of the work at all times
  • High energy and the flexibility to perform under time constraints to meet deadlines
  • Strong sense of professionalism, integrity, sound judgment and tact; self-confident with the ability to make decisions
  • Proactive self-starter, with a high level of personal motivation
  • Ability to multitask, set appropriate priorities and consistently meet and exceed set deadlines
  • Ability to handle customer concerns with service and delivery of quality work
  • Demonstrated ability to follow process with agility to make changes as required

  • Why you'll love working for PwC

    At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit:

    See how you can create your future at PwC

    Applying at PwC

    At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here:

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    PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.