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Resource Management Technology Manager, Audit Operations

Toronto, ON
Full Time
5 hours ago
At KPMG, you'll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Resource Management Technology Manager plays a lead role supporting the business applications within Audit & Assurance that are related to overall comprehensive resource management including activities such as managing resources, accreditation, capacity management and helping the business with key resource management metrics.

This role sits within the Audit Operations business team and involves close collaboration with IT professionals responsible for platform maintenance, the Department of Professional Practice and end-users. The Application Manager will serve as a bridge between business users and IT, providing expert-level support to ensure optimal utilization of applications and the associated features .

What you will do
  • Provide expert-level support for the business applications from a functional perspective, coordinating discussions needed to address issues and answer user inquiries.
  • Coordinate and lead discussions related to overall adoption of the technology by the business as well as accumulating their feedback.
  • Provide feedback and enhancement requests to the IT department with prioritization.
  • Act as an advisor on business policy, governance, the supported business applications, and best practices related to those business applications.
  • Acts as the primary liaison between the end-user community, IT support, other internal business teams, such as Risk Management, Learning, Legal, the Department of Professional Practise, other member firms, third party vendors and third-party development teams.
  • Provides application administration, such access control, end user permissions, reporting and analytics.
  • Leads application change management planning and road-mapping activities.
  • Leads and coordinates User Acceptance Testing activities for the business sponsor.
  • Ensures completion of audit tool compliance and approval activities.
What you bring to the role
  • Strong analytical and problem-solving skills.
  • Ability to facilitate business requirements sessions and document session outcomes.
  • Experience in leading requirement walk-throughs with business stakeholders and technical teams.
  • Excellent communication and interpersonal skills.
  • Proven ability to translate technical information to non-technical users.
  • Strong planning and organizational skills.
  • Demonstrated history taking a client-centered approach to projects.
  • Demonstrated collaboration and teamwork skills.
  • Adaptability to evolving technology.
  • Understanding of, or experience working in, the professional services industry.
  • Proficiency in English at a business level is required.
This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues.

KPMG BC Region Pay Range Information
The expected base salary range for this position is $69,000 to $110,500 and may be eligible for bonus awards. The determination of an applicant's base salary within this range is based on the individual's location, skills, & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best
For more information about KPMG in Canada's Benefits and well-being, click here .


Our Values, The KPMG Way
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here .

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to visit our accessibility page .
Information Technology