Queensway Healthcare Centre - Full Time Security Team Lead

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Position: Full-Time Team Lead

Site: Queensway Healthcare Centre | 150 Sherway Drive, Etobicoke

Averaging Agreement : Overtime is Employment Standards Act (ESA)

Hours: Monday - Friday (1300 - 2100)

Payrate: $23.98 /an hour

Internal Posting Date: October 17, 2025
Internal Closing Date: October 24, 2025

External Closing Date: October 31, 2025

The Security Team Lead is responsible for overseeing the daily activities and job performance of the Security Officers assigned to their shift. The Team Lead is expected to represent Paladin Security Group as well as the facility they are assigned to.

Job Description
• Provides leadership, direction and ongoing coaching and training
• Ensures all site staff adhere to all Paladin Security and hospital security policies and procedures
• Ensures all Security Officers have received the mandatory training
• Motivates staff and recommends commendations to their Supervisor
• Ensures proper documentation is passed onto the Supervisor/CSM
• Documents and investigates security incidents and complaint
• Communicates any concerns/issues with Supervisor/Client Service Manager
• Working on assigned shifts, you will work 12-hour shifts providing proactive and reactive security patrols and responses to incidents in the mental health ward
• You will be required to write reports and investigate routine incidents
• Respond to coded emergencies in a quick and efficient manner
• Display excellent customer service skills and be able to work with people who are under stress or in need of medical assistance
• This role required you to be physically fit and able to stand and walk for long periods
• Work closely with vulnerable populations
• Monitor for and escalate security concerns within the Emergency Department
• Assist in developing security plans for high-risk patients
• Provide security presence and support throughout the Emergency Department
• Utilize verbal de-escalation techniques to manage conflict
• Oversee and support patient watch guards within the Emergency Department
• Work closely with local Law Enforcement and Emergency Services
• Ensure the safety of staff, patients, and visitors within the Emergency Department
Job Requirements:
• Valid Security License for the province of Ontario
• Valid First Aid & CPR Level C from a WSIB approved provider
• Covid Vaccine two doses
• Proof of up to date immunization records for Mumps, Measles, Rubella, Varicella and two step Tuberculosis skin test
• Must be willing to have a clean-shaven face for the N95 Mask fit testing
• Vulnerable Sector Check
• Must have minimum 2-3 years of experience in security
• English (oral and written) fluency is a must
• Previous experience in security, law enforcement, or a related field preferred.
• Must be able to provide certifications in Use of Force (UOF) and Management of Aggressive Behavior (MOAB)
•
• Applicants who do not possess these certifications can opt into Paladin's Use of Force (UOF)/Management of Aggressive Behavior (MOAB) certification program prior to their onboarding training to ensure they meet the requirements of the position
• Please be aware: The UOF/MOAB certification is not paid as it is a pre-employment requisite; however, Paladin will cover all the costs of the certifications with a 6-month commitment to the position/availability
• Legally authorized to work in Canada

Certification Requirements (All)

Valid Certification in First Aid, CPR and AED
Valid Security Licence
Immunization Record for Measles, Mumps, Rubella and Varicella and two step TB skin test
Minimum of 1 year security experience
COVID Double Vaccinated
Vulnerable Sector Check
Proof of immunizations for TB, MMR, Varicella

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days

This job reports to the Client Services Manager

This is a Full-Time position 2nd Shift.

Number of Openings for this position: 1