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Program Manager Sales Enablement Customer Success (CAMK024)

Reference ID: %7BE178B52F-8E52-4E9D-8CC2-877E78BEE1BA%7D

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Ottawa, ON
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Full Time
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Sales and Marketing

Fortinet (NASDAQ: FTNT) protects the most valuable assets of some of the largest enterprise, service provider and government organizations across the globe. The company's fast, secure and global cyber security solutions provide broad, high-performance protection against dynamic security threats while simplifying the IT infrastructure. They are strengthened by the industry's highest level of threat research, intelligence and analytics. Unlike pure-play network security providers, Fortinet can solve organizations' most important security challenges, whether in networked, application or mobile environments - be it virtualized/cloud or physical. More than 310,000 customers worldwide, including some of the largest and most complex organizations, trust Fortinet to protect their brands. Learn more at, the Fortinet Blog or FortiGuard Labs Manager Sales Enablement, Customer Success 
We are hiring a Program Manager Customer Success to join our global Sales Enablement team. This role will appeal to an experienced technology professional seeking a fast paced and exciting environment to expand their impact and career. The ideal candidate will:

(a) Devise strategy and process to improve the efficiency and effectiveness of internal references

(b) Globally curate and disseminate internal customer references to help advance opportunities

(c) Work closely with Sales, Product Marketing and other functions to create and communicate compelling win/loss analysis 




•Work closely with customer facing functions to curate reference customers for 1:1 peer-to-peer phone calls, value validation, RFP listings, etc

•Support Sales teams and help advance opportunities by aligning customers to speak with peers and prospects

•Manage and prioritize multiple requests for customer references and insights

•Maintain Reference Management database and analytics are current with customer information, including tracking reference requests, usage and outcomes.

•Enable Sales Teams with training, guidance and content to leverage available resources and tools

•Curate and communicate win/loss analysis studies to internal stakeholders

•Provide metrics and reporting on program and usage




•5-10 years experience with sales, sales operations, or account management in technology or marketing environment

•Ability to multi-task, management of time sensitive and high-priority requests

•Ability to work well collaborating across all levels of the organization and as part of a global cross-functional team

•Reliable, self starter with strong attention to detail. Embraces new challenges

•Independent, and comfortable working in fast paced environment

•Excellent multi level relationship management, communication and strategic communication skills

•Professional presence and poise to navigate relationships with external customers

•Outstanding interpersonal, verbal, and written communication skills with an outgoing personality

•Bachelor's degree required

•Proficiency with ReferenceView and

•Experience in the technology industry is highly preferred


Fortinet is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise if you require accommodation.







EEOC / AAP Accommodation: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact Fortinet, Inc at (408) 235-7700 of for assistance.

EEO: All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Posted: August 18, 2018
Closes: September 16, 2018
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1001-5000 employees

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About Fortinet

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integr...