Program Manager, Enterprise Learning

Work Location:
London, Ontario, Canada

Hours:
37.5

Line of Business:
Human Resources

Pay Details:
$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Overview

Talent & Learning is responsible for the strategic direction and establishment of effective employee development solutions to build capabilities for leaders and employees and support them to align with TD's talent strategy and overall business priorities.

Reporting to Sr. Manager, Enterprise Programs, Enterprise Learning & Development, the Program Manager is responsible for driving strategy, solutions, operations, and change tactics to enrich TD's learning culture, in partnership with Learning and Bank partners. This is to ensure end-to-end delivery of high quality, innovative, diverse, multi-modal blended learning solutions on a variety of learning projects that support business priorities, enable people strategies, and impact key business measures.

Job Requirements

• Rooted in the Bank and L&D's strategic and cultural priorities, define strategy and solution to enrich TD Bank's learning culture in an impactful, futuristic, and sustainable manner.
• Effectively operationalize ongoing learning culture deliverables including being the owner of L&D's enterprise SharePoint experience or related experiences to drive sustainable and engaging learning, partnering with L&D CoEs for maintenance, updates, and any principal changes to the site.
• Ensure smooth operations of the FutureNow enterprise programs, including defining program governance, maintenance of the several programs based on annual content review for a cohesive and current learning experience.
• Act as an advisor to L&Ds Learning Solutions Architects, to provide strategic guidance on learning culture and enterprise learning programs, on content, learning engagement, and reporting. Based on nature of engagement, provide hands on support to co-manage learning engagements to increase in learning adoption and strengthen learning culture.
• Drive the strategy and execution of change management plans to advance the Bank's learning culture and increase Enterprise Learning program adoption, including learning engagements and campaigns , award applications, showcases and conferences, both internal and external to the Bank.
• Participate in the design and implementation of measurement and evaluation tactics, including engagement of colleagues in focus groups to obtain rapid feedback and support the longer-term evaluation agenda.
• Oversee overall portfolio movement and rationalize how underlying projects/programs align with long-term organizational objectives; manage interdependencies of projects within the same program.
• Manage budget and funding channels for maximum productivity.
• Support any value adding team related activities, including content management, mentoring, participation for cross collaboration, and more.
• Be an active member of the Learning Program Management community and share deep subject matter expertise in project/program management, including knowledge of industry best practices, emerging trends, and vendors; maintain best practices in areas of project framework methodologies.

Qualifications/Skills/Experience:

• Proven track record of delivering results and commitment to operational and service excellence
• Minimum 7-10 years of experience in project management and/or program management, preferably in a learning or adult training environment
• Specialized skills in program evaluation and measurement
• PMP certification preferred; Prosci Certified Change Practitioner is a bonus
• High technology acumen and affinity to drive digital experiences. SharePoint working experience is a bonus
• Understand the design, development, and delivery processes that deliver various learning formats including virtual classroom, eLearning, webinars, self-led materials and workshops of learning and development programs
• Thorough understanding of the project management framework and how to effectively leverage project management assets (charters, project schedules, risk management plans, change management plans, etc.) to establish clarity of vision and detailed execution plan throughout the project life cycle
• Strong client focus with an ability to listen and quickly learn about the various clients that the Learning function serves and become a trusted advisor on delivering learning projects successfully
• Ability to prioritize and manage multiple projects concurrently in a fast-paced environment in alignment with changing business priorities
• Ability to collaborate with multiple internal and external stakeholders and build relationships effectively leveraging sound communication, negotiation, consensus building, and influencing skills
• Solutions-focused, "can-do" attitude to foster positive team morale and high engagement on projects
• Sound understanding of how to translate business requirements and design a project delivery approach in collaboration with external vendors and internal delivery teams
• Display agility and strong organizational skills, to demonstrate progress in a fast-paced environment
• Highly developed critical thinking, analytical and problem-solving skills
• Solid competency in MS Office suite, especially MS Project
• Familiarity/competency in team meeting facilitation in virtual environments leveraging collaboration tools such as Adobe Connect, WebEx, MS Teams and SharePoint.
• Demonstrated knowledge in the application of adult learning principles for various delivery methodologies is a nice to have
• Experience with budget planning, program strategy, and communication with stakeholders across multiple COEs and lines of business

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet