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Product Specialist - Device Services

Toronto, ON
Full Time
2 days ago

Create better business outcomes with your analytical acumen and creativity.

Join our team

As a Product Specialist on Device Services you will join the Device Programs team, part of the Product Marketing & Value Creation team. The Device Programs team owns the end-to-end strategy and P&L for strategic programs such as Certified Pre-Owned, Bring it Back, Extended Warranty, Device Support/Checkup App and Trade-in. We work with internal and external stakeholders to drive some of the fastest growing programs across TELUS and strive to provide compelling and affordable products and services for our customers.

We're a high-performing team, and contribute to the high-performing, fun-loving culture that makes TELUS one of the leading telecommunications companies in Canada. We're part of the Mobility Solutions team and work across the entire wireless organization to serve Canadian consumers and small businesses across TELUS, Koodo, and Public Mobile brands.

Here's the impact you'll make and what we'll accomplish together

Our performance in the market relies on our strategic problem solving, our innovation, and our flawless execution, so we are looking for well-rounded individuals who want to own a portfolio end to end and love driving change, dramatic transformation, and growth.

We thrive on diversity and are proud to have a culture that celebrates spirited teamwork. It's important to us to hire people who will add to this culture and who will celebrate their peers and also help them grow. This team works with multiple internal stakeholders and owns external vendor relationships - the ability to create and grow strong relationships across the organization and with vendors is key to success in this role.

Here's how
    •Support Certified Pre-Owned device forecasting, channel allocation, and processes to enable device intake from different supply sources
    •Collaborate with primes in forward and reverse logistics to support inventory management in channels across TELUS, Koodo & Public Mobile
    •Work with other business primes to support processes that enable them to meet CPO demand requirements
    •Prime for triaging, tracking and reporting of CPO supply to help provide executive updates on multiple device programs


You're the missing piece of the puzzle
    •You have strong problem identification skills and outstanding ability to use analytics to distill insights that allow you to make thoughtful, strategic recommendations
    •You have solid business acumen and an understanding of key performance measures
    •You are curious and possess the ability to probe, ask, and dig to better understand our customers and business partners
    •You are an effective communicator and can tell a compelling data driven story in verbal and written form, including presentations
    •You are resilient, flexible and adaptable; you appreciate that failure and setbacks are a natural way to learn and grow
    •1-2 years of equivalent experience or an Undergraduate degree in Business or Math

    •Experience with forecasting and inventory management
    •Familiar with the Mobility side of the Telecommunications industry

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability - your unique contributions and talents will be valued and respected here.
Sales and Marketing