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Rogers Communications Canada Inc.

Product Owner, Assisted Channels

Brampton, ON
Full Time
5 days ago
At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.
As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.
Product Owner, Assisted Channels
Do you want to put your problem solving, business and technology skills to the test? Do you want to be a part of a team that will be able to make a difference in how our frontline agents engage with our customers?
If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join Rogers.  We are a leading communications and media company where people come to do great work. We are looking for individuals who are curious, love digital & technology, and want to be part of the team that will push the customer experience to the next level.
What we want for you
We want to support and encourage you to find long-term success. We want you to explore opportunities that play to your strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding and fun career.
What you will be doing
You will be part of the Assisted Channels team building out an Omnichannel product that gives our frontline agents a unified view of our customers. As the Product Owner, Assisted Channels you will have a leading role in the team. You will be a key player in driving the addition of key functionalities that will enhance our Omnichannel platform. This will involve:
  • Defining the product roadmap and communicating the product vision
  • Developing and maintaining relationships with stakeholders to ensure the product aligns with the needs of the business and our frontline agents
  • Leading a Scrum Team and actively participating in sprint ceremonies to provide day-to-day guidance and support
  • Prioritizing the product backlog and collaborating with stakeholders and technology leaders to define work in the product backlog
  • Leading epic and user story creation and ensuring that stories include clear acceptance criteria and business value
  • Working with the Scrum Master and Tech Directors to plan sprints and manage team capacity to complete backlog work
  • Accepting work completed by the team during the Sprint and ensuring that it meets the Definition of Done
  • Managing and reporting on the team budget
  • Actively monitoring, troubleshooting, and looking for opportunities to enhance product performance / experience
  • Managing product dashboards to measure success against KPIs and using data to make decisions 
Your qualifications:  
The Product Owner is a core member of the Scrum Team who is empowered to make product decisions and is focused on maximizing the value of the product to the Customer. They own the product backlog and create & communicate the product roadmap. They are accountable for KPIs and E2E product experience. We are looking for someone who:
  • Has 5+ years business experience in the implementation of digital capabilities with an emphasis on both frontline agent and customer experience
  • Can make time-boxed decisions on scope and priority to keep the Scrum Team moving
  • Is quick to acquire product expertise / technical acumen in order to understand current & desired product experience as well as underlying tech & dependencies
  • Able to understand and articulate business value and how work produced by Scrum Team realizes business value
  • Has experience looking at customer/market trends and cat think about "what's next" and strives to innovate and be best-in-class
  • Can analyze and interpret data to provide insight-driven direction
  • Can analyze issues, identify root causes and recommend solutions
  • Is proactive and works well collaboratively
  • Is self-sufficient and can operate with autonomy
  • Is able to deliver results in a rapid-paced, adrenaline-driven environment
  • Is entrepreneurial and adaptable, but can also deal with process and controls
  • Has excellent communication (written and oral) and presentation skills
Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Information Technology
Requisition ID: 237031
Together, we'll make more possible, and these six shared values guide and define our work:
  1. Our people are at the heart of our success
  2. Our customers come first. They inspire everything we do
  3. We do what's right, each and every day
  4. We believe in the power of new ideas
  5. We work as one team, with one vision
  6. We give back to our communities and protect our environment
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

Posting Notes:  Information Technology & Engineering 

Job Segment: Engineer, Engineering
Location: Brampton, ON, CA Toronto, ON, CA
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Information Technology