The TELUS Small Business Solutions Marketing Team is looking for a talented, driven, passionate individual with strong analytical, interpersonal, and collaboration skills. The ideal candidate will be inquisitive, curious and not afraid to try different approaches to solve challenges that are encountered along the way. Most critical will be the ability to work collaboratively with stakeholders across various marketing, sales and operational functions to ensure a seamless customer, sales and support experience.
Our team supports the Small Business wireline portfolio of products and is responsible for delivering on the business objectives and targets through the right marketing programs. This specific role will be focused on developing a comprehensive churn management strategy and will work very closely with our loyalty and retention teams to ensure effectiveness. Key to success within this role will be committing to resolve challenges within that channel in execution of our retention strategy through effective pricing, communication, enablement support and continued analysis into reasons for customer churn.
What we believe in as a team...
•We are ONE team - there's no room for egos or blame; we work together to get things done and challenge each other along the way
•We challenge the status quo - and when others think we're done, we make it better
•We live up to our commitments - to ourselves, our stakeholders, partners and our customers
•Our success is all about how we do things - how we think, solve problems, deliver, communicate, measure and more
How you will impact the business...
•Maximize profitability of the business unit through effective retention strategies
•Ensure channel effectiveness by collaborating closely and removing roadblocks for both sales and operational teams
•Perform data and performance analytics to optimize execution and support decision making
Our commitment to you...
•Highly engaged, dynamic and collaborative work environment
•Opportunity to materially impact performance of our business P&L
•A transparent organizational structure where you will have access to the leadership team
•Opportunity to give back to the community you live in
•Flexible work styles with the ability to work in and out of the office
•Competitive pay & benefits program
•No dearth of challenging and exciting opportunities with a wide variety of problems to solve and the opportunity to work with folks across business units, departments and regions in resolving them Qualifications:
This role is for you if you love connecting the dots and influencing business decisions through logic and reason. You're the missing piece of the puzzle if...
•You are accountable and do what it takes to get the job done collaborating with our partners, using indirect influence and negotiation to achieve desired outcomes
•You are a compelling communicator, persuasive storyteller (visually and verbally) and a big thinker
•You place equal emphasis on program planning, as you do on execution and management, and you can easily toggle between leading and doing, and enjoy a mix of both
•Proven analytical abilities: business modelling, forecasting and market assessment Who is TELUS?
•A solid understanding of voice, internet and cloud services
•Minimum 3 years of experience consulting, developing business strategy, change management, product management, churn management / base management
•Undergraduate degree in Business, Engineering or equivalent education/experience; Master of Business Administration (MBA) is an asset
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
Sales and Marketing