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Privacy Risk Manager - TELUS Health

Toronto, ON
Full Time
Join our team

The TELUS Data & Trust Office provides world-class, innovative privacy solutions to TELUS. We partner with teams across the organization to advance our corporate priorities, support innovation and ultimately deliver on our promise to safeguard our customer's privacy and to earn and maintain their trust.

We see compliance with the law as our starting point and we passionately pursue opportunities to demonstrate respect for our customers and their privacy through transparent, robust, and ethical privacy practices.

Our team takes pride in earning a reputation for being innovative thought-leaders, strategic business partners and subject-matter experts in privacy and data governance.

Here's the impact you'll make and what we'll accomplish together

Supported by the TELUS Data & Trust Office and reporting to the Director of Privacy, TELUS Health, you will be responsible for all aspects of privacy program management, including the identification of privacy risks, drafting policies and procedures, providing training and education, as well as investigating and managing privacy breaches, inquiries or complaints.

You support and collaborate with internal stakeholders to ensure that TELUS Health not only complies with the privacy laws and regulations, but implements best practices and innovative privacy solutions to earn the trust of internal and external stakeholders.

You also play a role in supporting and evolving TELUS' overall data governance framework, to help TELUS exercise and demonstrate leadership in all aspects of data governance and specifically in the ethical use of data.

Here's how
    •Reviewing and drafting Privacy Impact Assessments, identifying risks and providing corresponding recommendations •Providing privacy advice and support to the various business streams across the TELUS Health business such as EMRs, pharmacy services, health benefits management, financial solutions, claims and adjudication, etc. •Supporting RFP and contracting activities by reviewing privacy terms and responses •Supporting M&A due diligence activities by reviewing target answers, documentation, and engaging with all stakeholders for privacy matters •Developing operational policies, procedures, and best practices to ensure compliance with privacy legislation and TELUS' privacy commitments •Supporting our customer privacy commitments while coaching/guiding stakeholders on internal controls and governance processes •Partnering with the leadership team to understand and anticipate their privacy needs and any risks associated with their strategic plans. •Developing strong relationships with other team members across the organization in various business units to better enable you to work as a business partner •Collaborating and influencing external stakeholders, including providers, patients, regulators, and other key stakeholder groups in the healthcare ecosystem •Contributing to the preparation of quarterly reports to senior management on privacy and data governance risks •Keeping up to date on emerging trends and practices related to information privacy •Learning continuously, innovating every day and seeking opportunities to develop and demonstrate thought-leadership


You're the missing piece of the puzzle
    •Recognized for your knowledge and expertise in applying privacy laws, including the Personal Health Information Protection Act (PHIPA), and guidance in a healthcare or health-related context •Proven experience in driving and executing compliance programs, risk management, analysis and operational improvement •Recognized for your leadership capabilities to collaborate and accomplish goals with others, including the ability to lead cross-functional teams where required •Trusted as a collaborative colleague who will act with integrity to fulfil TELUS' commitments to its customers •Known for your ability to influence and negotiate effectively, to be a persuasive advocate •Noted conflict resolution skills with a focus on win-win solutions at all times/strong collaborative skills to work with the business as a partner •Sought after for your ability to develop creative solutions where challenges are presented •Excellent interpersonal skills, including the ability to develop strong relationships across all levels of the organization •Ability to deal with ambiguity and complex concepts •Excellent communication skills (verbal and written) and ability to mentor and coach •Ability to take initiative and be proactive in identifying opportunities to support and enhance respect for privacy •With Post-secondary education •IAPP certified (or willing to become certified within 6 months)
    •French/English bilingual capabilities •Legal background/experience •Project management experience
Who is TELUS?

We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.

Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.

Do you share our passion?

At TELUS, you create future friendly® possibilities.

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
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