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Performance Analyst II

Toronto, ON
Full Time
36 minutes ago

Create better business outcomes with your analytical acumen and creativity.

Join our team

We are looking for creative individuals who love data and digging into it to drive better outcomes for our customers and the business. Our team drives strategic decision making and process improvement through data visualization and analysis. We work on high visibility, strategic projects that inform a broad set of stakeholders, from SVP thru to frontline team members. Our team has a culture of collaboration, continuous learning and a strong emphasis on team member well-being. If you are a self-starter, we are seeking your passion for analytics, and your desire to work in a highly collaborative environment.

The Business Customer Experience (BCX) Customer Value & Profitability Performance Analyst, will work with stakeholders to support reporting and data analytics that highlight opportunities for our teams, processes and customer journey.

Your resilience, agility and ability to thrive in a dynamic and sometimes ambiguous environment will make you a perfect fit in our high performance team. If this sounds like you read on...

Here's the impact you'll make and what we'll accomplish together
    •Be responsible for network service management reporting for large Enterprise contracts
    •Prepare monthly Service Level Agreement (SLA) reports for both TELUS and client executives
    •Source and structure relevant data; measure, monitor, and analyze SLA performance in order to recommend strategies to prevent SLA violations
    •Deliver key operational review reporting and internal measures to address hourly, daily, weekly, monthly client requirements as required (e.g. utilizing dashboards and KPIs)
    •Analyze performance and results to provide insights and recommendations for both client experience and business/performance processes improvements


You're the missing piece of the puzzle
    •Demonstrated analytical and quantitative skills with strong story telling ability
    •An exceptional eye for detail is critical. Able to discern for gaps and errors in large data sets
    •Ability to translate data to analysis to insight to recommendations
    •Strong interpersonal, planning and organizing skills.
    •You have the aptitude to consult and communicate with various levels of management
    •You have a reputation for achieving established performance objectives, ability to work independently and deliver strong results
    •Known as a continuous learner with a passion for technology and data
    •Proficiency with Google Suite, Excel, PowerPoint and Tableau

    •Understanding of TELUS Business Solutions systems & tools, products and services, organizational delivery capabilities, and end-to-end processes
    •Experience with BI tools such as Python, Google Data Studio, or Microsoft Business Intelligence (SQL)

Professional designation and experience

    •Degree in Information Management, Business, Statistics, Mathematics or other quantitative disciplines
    •Telco or IT Industry experience - key asset

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.
Management and Executive