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Paladin Security

Patient Watch Security Guard

Ottawa, ON
Full Time
4 days ago
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements

Date: March 22nd, 2021

Closing Date: Ongoing

Re: Job Posting

Position: Security Guard

Site: The Ottawa Hospital (Civic & General Campus - MUST be able to commute and work at both campus locations)

City: Ottawa

Status: Full-Time

Hours: 12 Hour Day Shifts - Rotational Schedule 84 hours bi-weekly, 7 days per week (08:00-20:00) OR 12 Hour Overnight Shifts - Rotational Schedule 84 hours bi-weekly, 7 days per week (20:00-08:00)

Pay Rate: $14.55/hour

Job Duties:
  • Observe patients who may be a threat to themselves or others and provide patients a safe environment.
  • Maintain constant visual of them and their surroundings, as required.
  • Watch for and report irregularities by completing investigations and incident reports, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/or ambulance personnel, as required.
  • Offer support to any person in need such as providing good customer service when providing a security presence, such as providing direction on site, responding to emergency situations involving violent individuals and injuries.
  • Perform miscellaneous job-related duties as assigned.

Knowledge, skill, and abilities required:
  • Remain calm and effectively perform in emergency situations.
  • Write comprehensive reports and maintain proper records using effective communication skills.
  • Able to detect problems and report information to appropriate personnel.
  • Basic knowledge of security procedures, handling violent behaviors, and non-defensive communication.
  • Able to follow, and enforce safety codes, college regulations, and procedures.
  • Strong interpersonal skills, flexibility, and customer service orientation.
  • Able to handle private and confidential information with a high amount of discretion.
  • Present a professional image to the public.
  • Able to understand and follow specific instructions and procedures.
  • Moderate physical activity including standing and/or walking for extended periods of time.

Job Requirements:
  • Excellent verbal and written English communication skills.
  • High School Diploma
  • Must obtain a valid Security Guard License in Ontario.
  • MUST be able to commute to both General Campus AND Civic Campus of The Ottawa Hospital.
  • MOAB, Use of Force and First Aid/CPR Level C with AOD training would be considered a definite asset.
  • Previous customer service related experience would be an asset.
  • Previous security experience would be considered a definite asset.

At the time of the interview applicant must be able to produce proof of completion of the following prerequisites:
  1. Immunization Record
  2. A Valid Ontario Security Guard License
  3. Proficient in English (both oral and written)

Successful completion of the following requirements provided by Paladin are mandatory prior to placement:
  1. Management of Aggressive Behavior
  2. Use of Force
  3. Report Writing
  1. Additional courses as assigned

Upon hire successful applicants will be required to complete the following Paladin online courses:

  1. Successful completion of Paladin's online Customer Service
  2. Successful completion of Paladin's online Patrol Procedures
  3. Successful completion of Paladin's online Diversity Awareness
  4. Successful completion of Paladin's online Finding The OHS Manual
  5. Successful completion of Paladin's online Paladin OHS Orientation
  6. Successful completion of Paladin's online Mental Health Awareness
  7. Successful completion of Paladin's online Workplace Respect
  8. Successful completion of Paladin's online Slips, Trips and Falls
  1. Additional courses as assigned

All interested applicants must apply directly on Paladin's website:


Click on "Careers"

Click on "View Open Positions"

Filter open positions by selecting Ottawa, Ontario

View and apply for current open positions.

Should you have any questions on this process, kindly contact the People and Culture Department at

Certification Requirements (Any)
Valid Ontario Security License

Additional Information / Benefits
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability

This job reports to the CSM

This is a Full-Time position Rotational schedule, 84 hours biweekly.

Number of Openings for this position: 10

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