Love Slots? Love to create Great and Memorable Guest Experiences? Consider becoming a Dual Slot Shift Supervisor/Attendant at Shorelines Casino Belleville! Under the general direction of the Manager, Slots, this position provides excellent customer service while overseeing the slot machines in a specified area of the casino, helping customers with jackpot payouts, and handling problems regarding the machines. While working as a Supervisor, this position is responsible for monitoring the daily activities of the slot operations and implementing new slot operations. We are looking for dynamic individuals who are passionate about gaming and having fun!
Duties and Responsibilities Include:
•Exceeds guest expectations by providing outstanding customer service •Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues every day •Provides leadership, direction and mentoring to the slot team while providing continuous coaching for success •Monitors the slot operations; schedules and supervises employees; verifies timesheets; assigns shift work assignments •Participates in the implementation of slot operations strategic plans •Responds to, resolves or escalates issues as required •Verifies notable jackpots •Confirms and issues customer cheques •Communicates effectively with all appropriate operational departments •Builds strong working relationships with guests and employees •Complies with licensing laws, health and safety and other statutory regulations •All duties and responsibilities of a Slot Attendant •Other duties as assigned
Successful candidates will demonstrate the following qualifications:
•People-focused and committed to service excellence •Proactive and solution-oriented with a drive to succeed •Post-Secondary education or suitable combination of education and experience •Minimum 1 year of experience in slot operations prefered •Ability to exceed internal and external customer expectations through timely, effective and service oriented communication •Computer literacy in MS Office
Since the fun never stops at Shorelines, candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights, based on business needs.
AdditionalInformation: Shorelines Casinos Belleville is located at 380 Bell Boulevard, Belleville ON, K8P 5H8. For information on living in Belleville, please visit https://bellevillechamber.ca/belleville/living-in-belleville/ and or http://belleville.ca/visitors/page/about-belleville.
Shorelines will accommodate people with disabilities throughout the recruitment and selection process. Applicants are encouraged to advise in advance if accommodation is required