Outbound Customer Specialist

We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you continue on a journey to building a rewarding career at Rogers.
 
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The Outbound team is a unique part of the Rogers, Fido and Chatr Sales family. We are a dynamic team with the primary objective to proactively reach customers. As an Outbound Customer Solution Specialist, you will support Rogers, Fido and Chatr's suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer.

At Rogers, we provide world-class service by connecting to our customers, analyzing their needs, and offering customized solutions. If you're someone who is agile, self driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you'd be a great fit for our team!

We're hiring full-time Outbound Customer Specialists to join our Brampton frontline team. We support and encourage employees to find long term success and explore opportunities that play to their individual strengths and passions. We value lateral moves as much as vertical promotions - we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career at Rogers.

You are:
Empathetic - You are someone who is able to show understanding and relate to the customer
Outgoing - You are someone who is friendly and approachable
Patient - You are someone who regardless of situation is able to support the customer in a tactful and effective manner
Genuine - You are someone who is authentic in your interaction with customers
Motivated - You are someone who is motivated to meet targets and excited to achieve sales metrics

You get to:
• Connect with customers from coast-to-coast;
• Conduct outbound calls for customer retention;
• Promote and recommend the latest products and services to customers on inbound/outbound sales queues;
• Manage call flows, provide first call resolution and satisfying customer expectations;
• Strive to understand the customer's situation and recognize the customer's needs while providing customized solutions;
• Create a need by educating customers on product & services, and execute business strategy that meets or exceeds financial objectives;
• Meeting key performance indicators;
• Following-up with customers to ensure customer satisfaction and expanding sales opportunities;
• Take accountability, and the appropriate action, to efficiently and effectively resolve customer issues as if they were your own;
• Accurately resolve customer questions with a high level of professionalism;
• Accurately document customer interactions within the appropriate systems;
• Communicate effectively to customers regarding account information, products, pricing, promotions, etc.;
• Maintain a high level of competition and product knowledge;
• Maintain a high level of confidentiality;
• Other job tasks as required.

You should have:
• Experience in Customer Care, Retention, Inbound Sales or Outbound Sales is an asset;
• A flexible schedule (including evenings and weekends)
• An ability to build rapport with customers
• An ability to navigate multiple computer systems
• An ability to think on your feet and deliver your message in a concise manner
• An ability to work in a target-driven environment
• Expert communication and listening skills

 
Schedule: Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON 
Travel Requirements: None
Posting Category/Function: Call Centre Operations & Customer Service / Sales
Requisition ID: 210131
 
Together, we'll make more possible, and these six shared values guide and define our work:
 

1. Our people are at the heart of our success
2. Our customers come first. They inspire everything we do
3. We do what's right, each and every day
4. We believe in the power of new ideas
5. We work as one team, with one vision
6. We give back to our communities and protect our environment

 
What makes us different makes us stronger. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Rogers FAQ .

 
Posting Notes:  Call Centre || Canada (CA) || ON || Brampton || [[mfield2]] ||
 

Job Segment: Call Center, Customer Service

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