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Paladin Security

Ottawa Operations: Scheduler/Dispatcher - Full Time

Ottawa, ON
Full Time
3 days ago
Paladin Security: Making the World a Safer and Friendlier Place! Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!
Job Skills / Requirements

Re: Job Posting
Position: Operations Scheduler/Dispatcher
Site: Ottawa Office - 52 Antares Drive

Date: June 10th, 2021

Status: (1) Full Time


Saturday - Monday/ Saturday - Tuesday 2000-0800

Pay Rate: $15.50/hour during probation, $16.00/hour thereafter

Job Description: The Operations Scheduler/Dispatcher is responsible for monitoring numerous systems, schedules, check-ins and life safety. The Operations Scheduler/Dispatcher will assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking.

Essential Job Functions:
  • Communicates information to Clients and Security Staff using telecommunications systems and equipment, through email and phone calls
  • Answers calls received by Hospital Staff, Security Staff and General Public and dispatch Security Staff accordingly
  • Interacts with Police, the Fire Department, and EMS if required
  • Updates and maintains the Security Incident database
  • Update and maintains Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
  • Work within a team oriented environment to ensure that all scheduling and operational needs are met
  • process cancellations and fill openings in the daily schedule
  • Strategically plan schedules to utilize resources effectively and efficiently to avoid unnecessary overtime
  • Provide information to staff as requested regarding additional shifts, coverages and shift availability/locations
  • Consistently update management with accurate daily Open Shift Logs
  • Create, update and modify work schedules for Security Guards within Paladin Security for Ottawa and Kingston
  • Answer general phones for the Ottawa and Kingston offices as needed and direct concerns to the appropriate person
  • Redirect requests for new business to appropriate Manager
  • Perform various other duties as needed based on operational needs

  • Working knowledge of the Security industry is preferred
  • Proficiency in Microsoft Outlook, Word, and Excel
  • Proficient in computer usage with an ability to learn Paladin's TEAM software
  • Excellent written and verbal English communication skills
  • Excellent written and verbal French communication skills is considered an asset
  • Superior customer service skills, including exceptional telephone etiquette
  • Ability to work under pressure
  • Ability to work independently
  • Must have strong organizational skills
  • Working knowledge of Employment Standards Legislation and Human Rights Legislation
  • Post-secondary education in business administration or related is preferred

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Additional Information / Benefits
We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation, Paid Sick Days, Paid Holidays

This is a Full-Time position Saturday - Monday/ Saturday - Tuesday 2000-0800.

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