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Oracle Cloud Service Delivery Manager, Application Evolution Services

Toronto, ON
Full Time
6 days ago
A career in our Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost effective, high quality services that support process quality and delivery capability in support for client engagements.
Meaningful work you'll be part of

As a Manager, you will be responsible for managing the daily operations of one or more managed services contracts for Oracle Cloud Applications, ensuring performance standards and service levels are met. You'll be part of a team that helps deliver high quality, client service excellence and operational efficiency.

You will be interacting with individuals of varying titles and skill sets as well as with the Consulting technology competency groups. This position is fast paced and growth-oriented, and you will be part of a hardworking team that encourages career development, collaboration, and work-life balance.

Responsibilities include but are not limited to:
•Own all service delivery aspects of the assigned clients - including financials, governance, service management and reporting, delivery, risk management, resource management and stakeholder management•Understand and manage client contracts, contractual obligations and SLAs•Bring domain expertise and Oracle Cloud experience to share industry best practices, drive service improvement, standardization, automation, and consolidation•Coach and mentor team members and be responsible for their performance enable their career progression•Build relationships with key stakeholders including traveling to the client office in the GTA when needed and act as an escalation point•General weekly and monthly service reports and share chair service review meetings•Monitor and manage ticket dashboards to ensure workloads are balanced•Release planning and management•Contribute to business development - including RFP's, engagement risk activities, contract drafting, etc.
Experiences and skills you'll use to solve

•An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work•A demonstrated commitment to valuing differences and working alongside diverse people and perspectives•A minimum 8 years of overall experience in IT, of which at least 5 years are service delivery management of Oracle Fusion Cloud Applications•Experience running managed services engagements with distributed teams, including onboarding and transition services•A broad functional and technical understanding of Oracle Fusion Cloud Applications•Proven leadership and mentoring skills with a demonstrated ability to motivate a team to provide innovative solutions that deliver excellent customer service•Strong analytical skills with the ability to interpret data and create simple but compelling action plans Ability to translate and articulate complex issues in an easy to understand manner•Ability to drive operational excellence through people, processes, and tools, and to identify ways to improve the overall Service performance through change implementation•Knowledge of Agile and/or ITIL processes and experience in applying them to the operation of support services•Experience managing a diverse set of stakeholders•Good presentations skills and experience chairing steering committee or service review meetings•Problem solver who can manage a team through daily and crisis situations with a rational approach, mature judgment and clear coordination of tasks•Any of the following certifications are desirable - ITIL V4 foundations, Agile certifications (CSM, PSM, etc), Oracle Fusion related•A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives.

Why you'll love PwC

We're inspiring and empowering our people to change the world. Powered by the latest technology, you'll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at .

Your Application to PwC

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The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment - one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it's done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it's in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.
At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We're committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.
We're committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.
Information Technology