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Operations Manager

Full Time
6 days ago
Job Purpose

Reporting into the Location Manager, the Operations Manager will monitor Driver and dispatcher performance and assists employees with any issues. May perform any or all tasks below.

Major Responsibilities
  • Counsels, coaches, and trains drivers and dispatchers. Tracks trip performance measures, route begin on time, performance, incidents, etc.
  • Ensures that drivers are performing assigned duties correctly and safely and that they meet all job-related specifications.
  • Prepares operational reports/schedules. Maintains accurate daily records of operations.
  • Dispatches as needed. Reconciles previous day deposits.
  • Responds to customer comments.
  • Other responsibilities may include: road checks, routing, training, payroll, and other administrative tasks as required.
  • May assist in driver hiring in accordance with company standards.

Education & Certifications Required
  • High school diploma or equivalent
  • Class B CDL

Minimum Experience & Skills Required
  • 1-3 years of transit or related experience.
  • 2-3 years driving experience preferred.
  • Supervisory experience strongly desired.
  • Problem solving and analytical abilities.
  • Ability to verbally communicate with passengers, Drivers, Dispatchers and Road Supervisors including use of a 2-way radio and PA system effectively.
  • Working knowledge of Microsoft Word and Excel.

Physical Requirements & Working Conditions
  • Mostly office environment but requires periods of standing walking when in the service area away from the office.

We aspire to have a culture where all people are First. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment. We encourage applications from women, persons with a disability, Indigenous peoples and members of a visible minority. First is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growthfor all. First is committed to providing reasonable accommodation at all stages of the hiring process and encourage all applicants who may require such accommodation to let us know.

Management and Executive Operations and Logistics