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Operations Associate II - AFT/PAC & Account Payments

Toronto, ON
Full Time
3 days ago
What is the opportunity?

The RBC Wealth Management Operations business is hiring!

As an Operations Associate II, you will be a responsible for processing CRA payments and supporting daily work volumes within the AFT/PAC & Account Payments team. You will work in a fast-paced and deadline driven environment while managing work that requires a high attention to detail.

If you have great client service skills and are looking for a new challenge, we want to hear from you!

What will you do?
  • Process CRA payments on RBC Express
  • Assist with processing various forms in Vitria/Workflow along with Servicelink requests and inquiries
  • Process ongoing daily tasks and bill payments
  • Support two teams with daily work volumes by prioritizing work and assisting where it is mostly needed
  • Consistently meet service level agreements (SLA's)

What do you need to succeed?

  • High school diploma or equivalent
  • Attention to detail and capability to multi-task and prioritize work
  • Demonstrated ability to handle high volumes at peak times in a fast paced environment
  • Collaborate within a team environment and ability to work independently
  • Exceptional customer service skills and client first mentality

  • High accuracy in processing, be able to provide assistance to other team members when required
  • Be comfortable in dealing with branch inquiries.
  • Knowledge of BTS, JEFE, Berton, BTS GUI, Servicelink, Excel

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
  • A comprehensive Total Rewards Program including great benefits, annual incentive program and recognition
  • Leaders who support your development
  • A dynamic, collaborative, and high-performing team
  • Work-life integration
  • Positive work culture emphasizing diversity and inclusion, volunteerism and community involvement

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Address:180 Wellington Street West
Work Hours/Week:37.5
Work Environment:Office
Employment Type:Permanent
Career Level:Entry Level
Pay Type:Hourly
Required Travel (%):0
People Manager:No
Application Deadline:05/12/2021
Platform:Wealth Management

Req ID:354437
Ad Code(s):
Management and Executive