Operations Agent - Full Time - Toronto Branch

Overview

Paladin Security: Making the World a Safer and Friendlier Place because we CARE !
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team! The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Job Skills / Requirements

Internal Posting Date: March 12th 2025
Internal Closing Date: March 18th, 2025
External Closing Date: March 25th 2025

This position is critical as your main priorities are monitoring numerous systems including fire and life safety, access control and CCTV. This role will also assist in the tracking and deployment of security staff and handle a variety of dispatch duties including incident call taking. You will also be speaking directly with Paladin' clients and trouble shooting issues and providing excellent customer service.

Why Choose Paladin:
• Extensive Paid Industry Training
• Employer Paid Benefits
• Opportunities for Growth & Advancement
Job Description:
• Communicate directly with clients and security team using telecommunications systems
• Receive calls from clients and dispatch appropriate security to specific sites Monitor CCTV and alarm systems and responds in accordance with established emergency procedures
• Regularly update the Security Staff schedules as changes arise during shift as well as filling shifts as vacancies arise
• Book and schedule candidates for shifts and coordinate with sites for additional requests.
Requirements:
• Security experience an considered an asset but not a requirement
• Excellent written and verbal communication skills
• Superior customer service skills, including exceptional telephone etiquette
• Ability to work in a dynamic, fast-paced environment
• Ability to work independently and collaborate as part of a team
• Must have good knowledge of computer systems and ability to learn new software.
Your Impact:
Do you have superior customer service skills and a passion for helping people? Are you able to think quickly on your feet and defuse difficult situations? Your track record of handling a great deal of responsibility combined with your varied life experience and enthusiasm for a job well done make you an ideal candidate for our team!

The Paladin Difference starts with our officers; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Additional Information / Benefits

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs. We thank all applicants for their interest; however, only those applicants that are short listed will be contacted for an interview.

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days

This job reports to the Operations Manager

This is a Full-Time position 2nd Shift, Monday - Friday 1600-2400 HRS | 4:00PM to 12:00AM.

Number of Openings for this position: 1