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NMC Surveillance Specialist

Markham, ON
Full Time
3 days ago

Join our team

The Network Management Center (NMC) is the focal point for network faults, monitoring alarms, trouble shooting issues, reporting on failures, managing vendors' response time to faults, calling out technicians, restoring network elements, and maintenance.

Here's the impact you'll make and what we'll accomplish together

The NMC Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24x7x365 basis. The NMC Surveillance Specialist is responsible for the core telecommunications network: switches, cell sites, trunks etc., and all the peripherals and data elements: SMS, voice mail, STPs, 1X etc., and their associated services. Quick reaction to network issues, attention to all details and the ability to take trouble shooting to a higher level are qualities that this position demands.

Here's how
    •Monitor and action alarms as they are presented into the alarm viewer or as advised via internal clients, following the documented guidelines •Notification of outages/restorations to internal clients and various partners as defined by various service level agreements •Trouble shooting of fault events as they are presented and engaging the correct groups to resolve the fault in a timely manner •Prime for vendor escalations and reporting on vendor performance as it pertains to fault •First level maintenance activities as assigned during the maintenance window


You're the missing piece of the puzzle
    •Ability to work in a shift rotating environment to support NMC Operations •Strong decisions making and problem solving skills •Detail oriented with ability to multi-task in a fast paced environment •Must be able to work well in a cross-functional team environment •High proficiency in using Microsoft (MS) desktop applications with emphasis on Word, Excel & Access •Strong verbal and written communication skills •Strong wireless telecommunications knowledge •Completion of a technical post-secondary education •5 years of telecommunications or related experience
    •Familiar with Nortel, Motorola, Lucent, Cisco, Sun, Sentinel, voicemail systems, Huawei Radio Access Network (RAN), Internet Protocol (IP) Core, Voice over LTE (VoLTE), Internet of Things (IoT), network functions virtualization (NFV), software-defined networking (SDN), Cloud, 5G Radio and Core •Red Hat Certified System Administrator (RHCSA) certification •Cisco Certified Network Associate (CCNA) certification •Bilingual English/French

A bit about us

Our business is connecting Canadians. Our social impact is using our world-leading technology to create meaningful change, give back to help communities thrive, and help those who need it most. When you join our team, you're helping us make the future friendly. We're committed to diversity and equitable access to employment opportunities based on ability -your unique contributions and talents will be valued and respected here.

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