The NMC is the focal point for network faults, monitoring alarms, trouble shooting issues, reporting on failures, managing vendors response time to faults, calling out technicians, restoring network elements, and maintenance.
The NMC Specialist is responsible for the monitoring of the TELUS Mobility network, coast to coast on a 24/7/365 basis. The NMC Surveillance Specialist is responsible for the core telecom network (switches, cell sites, trunks etc) and all the peripherals and data elements (SMS, voice mail, STPs, 1X etc) and their associated services. Quick reaction to network issues, attention to all details and the ability to take trouble shooting to a higher level are qualities that this position demands.Responsibilities:
•Monitor and action alarms as they are presented into the alarm viewer or as advised via internal clients, following the documented guidelines
•Notification of outages/restorals to internal clients and various partners as defined by various service level agreements
•Trouble shooting of fault events as they are presented and engaging the correct groups to resolve the fault in a timely manner
•Prime for vendor escalations and reporting on vendor performance as it pertains to fault
•First level maintenance activities as assigned during the maintenance windowQualifications:Required Knowledge, Skills & Abilities:
•Bilingual English & French (asset)
•Familiar with Nortel,Motorola,Lucent,Cisco,Sun,Sentinel,voicemail systems,Huawei RAN,IP Core,VoLTE,IoT,NFV,SDN, Cloud is an asset
•Ability to write scripts and develop software applications is highly desirable
•Familiar with web-based applications and web server solutions using PHP and Perl
•Working knowledge of XAMPP is an asset
•Ability to work in a shift rotating environment to support NMC Operations
•Strong decisions making and problem solving skills
•Detail oriented with ability to multi-task in a fast paced environment
•Must be able to work well in a cross-functional team environment
•High proficiency in using Microsoft (MS) Desktop applications with emphasis on Word, Excel and Access
•Strong verbal and written communication skills
•Strong wireless telecom knowledge Required Professional Designation/Certification:
•Completion of a technical post-secondary education is preferred
•Cisco Certified Network Associate (CCNA) is an asset Required Experience:
•Five years of telecommunications or related experience Who is TELUS?
We're a high-performing team of individuals who collectively make TELUS one of the leading telecommunications companies in Canada. Our competitive consumer offerings include wireline, wireless, internet and Optik TV™. We also deliver a compelling range of products and services for small, medium and large businesses; and have carved out a leadership position in the health, energy, finance and public sector markets with innovative industry specific solutions.
Everyone belongs at TELUS. It doesn't matter who you are, what you do or how you do it, at TELUS, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.
Do you share our passion?
At TELUS, you
create future friendly ® possibilities.
At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.