You're using an older version of Internet Explorer that is no longer supported. Please update your browser.

NARP Tech Production Support Lead (Hybrid)

Toronto, ON
Full Time
6 days ago
55 Bloor Street West

Job Family Group:


We are seeking a professional who can lead and provide production support for BMO's Credit card Platforms, as well as coordinate and facilitate Incident Management for the North American Retail Payment division. This person will provide technical and business support for credit card vendor applications. Also, will be responsible for engaging with 3rd party providers contracted to the Bank during an incident.

  • Maintain Credit card system support for all TSYS applications which include: TS2, Quick Remit, TLP, API/MQ and Batch integration with the bank systems.
  • Provide technical expertise and oversight for all production issues/escalations, understanding the full process requirements (compliance, regulatory, functionality) in order to best understand and resolve production issues.
  • Manages complexity across business value, technology and interaction models.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Identifies emerging issues and trends to inform decision-making.
  • Lead tickets with vendors
  • Lead the RCA and Action Plans with Vendors
  • Provide monthly Dashboards and matrix of issues
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Establishes deep relationships at all levels within IT, vendors and business units, to effectively collaborate in business strategy.
  • Monitors and tracks performance, and addresses any issues.
  • Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.
  • Collaborates and engages with the appropriate areas across the bank.
  • Ability to communicate appropriately to relevant stakeholder (Tech, Business, Vendors)
  • TSYS Vendor applications represent Canada/US business/Tech, Retail, Small Business and Corp Card products
  • Represent NARP applications on MIRT/SOC calls.
  • Provide regular communication updates of issues to working team and exec/leadership teams.

  • 4-7 years of work experience
  • Experience with TSYS applications and payments - including integration with bank and functionality of applications
  • Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.
  • Technical and/or business functional knowledge of systems, tools, timing, and dependencies.
  • Deep knowledge and technical proficiency gained through extensive education and business experience.
  • Ability to lead problem resolutions with a large audience with different teams/resources
  • Strong written communication and ability to create and present dashboards
  • Verbal & written communication skills - In-depth.
  • Collaboration & team skills - In-depth.
  • Analytical and problem solving skills - In-depth.
  • Influence skills - In-depth.
  • Data driven decision making - In-depth.
  • TSYS/NARP and Credit Card/Payment Network knowledge/Skills is required.

We're here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
Information Technology