Application Deadline:

03/26/2026

Address:
100 King Street West

Job Family Group:

Corporate Affairs

Job Description

Works collaboratively with the NACB Transformation Office and Change Initiative Communications leadership to design, apply, and continuously improve approaches for measuring the effectiveness of change communications across multiple initiatives. Provides specialized consulting, analytical, and research support to assess whether communications are driving awareness, understanding, and intended behaviours, and translates insights into actionable recommendations that inform communications strategy and execution.

Acts as a trusted advisor to communications partners by applying qualitative and quantitative methods to evaluate communications effectiveness, identify emerging trends and risks, and recommend improvements to messaging, channels, pacing, and sequencing. Operates independently on non-routine problems and influences without formal authority.

Key Accountabilities

• Works collaboratively with business/group and communications stakeholders to assess measurement needs related to change initiatives and recommend appropriate evaluation approaches.
• Supports the definition of what should be measured, when, and how across different types of change initiatives, in alignment with communications and transformation objectives.
• Designs and executes surveys, interviews, focus groups, and other feedback mechanisms to assess communications effectiveness, employee understanding, sentiment, and adoption.
• Applies qualitative and quantitative analysis to interpret results and identify insights, implications, and opportunities for improvement.
• Translates data and findings into clear, actionable insights and recommendations for communications leaders and initiative teams.
• Advises on how measurement findings should inform communications decisions, including message design, channel selection, pacing, and sequencing.
• Develops and maintains templates, tools, and documentation to support consistent and repeatable measurement practices within the Change Initiative Communications function.
• Monitors and tracks communications performance over time, identifies issues or trends, and makes recommendations for continuous improvement.
• Where appropriate, supports comparative testing or pilot evaluations (e.g., message or channel comparisons) to inform communications effectiveness, recognizing operational constraints.
• Identifies emerging issues and trends related to change communications effectiveness and elevates insights to communications leadership to inform decision-making.
• Provides specialized consulting and analytical support to assigned initiatives and stakeholders.
• Exercises judgment to identify, diagnose, and solve problems within established guidelines.
• Works independently and regularly handles non-routine situations.
• Actively looks for opportunities to improve measurement processes and contributes to communications continuous improvement initiatives.
• Takes measured risks while protecting the bank by applying BMO's Risk Management Framework and Risk Culture in the execution of the role.

Qualifications:

• Typically between 5 - 7 years of relevant experience and post-secondary degree in in Communications, Public Relations, Journalism or a related field of study or an equivalent combination of education and experience.
• Writing & editing skills - In-depth.
• Uses a straight-talk and story-telling approach for communications.
• Ability to take technical and complex information and distill it to key messages that make sense for the audience.
• Deep knowledge and technical proficiency gained through extensive education and business experience.
• Verbal & written communication skills - In-depth.
• Collaboration & team skills - In-depth.
• Analytical and problem solving skills - In-depth.
• Influence skills - In-depth.
• Data driven decision making - In-depth.

Salary :

$69,000.00 - $129,000.00

Pay Type:

Salaried

The above represents BMO Financial Group's pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group's expected target for the first year in this position.

BMO Financial Group's total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We'll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we'll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.